Associate Manager, New Verticals - Fulfillment Dasher Strategy & Operations
About The Position
DoorDash’s New Verticals team builds and scales ways to serve customers beyond restaurant delivery. The Central Operations team works to improve delivery quality and efficiency across the marketplace by identifying efficiencies, building product tools, and launching operational processes at scale. This role owns metrics, uses operational and product levers, and drives results across Grocery, Convenience, Alcohol, and Retail businesses. As an Associate Manager, you will build and scale the operational engine behind DoorDash’s in-store AI platform. You will use data from physical store locations and partner feedback to improve experiences for merchants, Dashers, and CPG partners, with measurable improvements in inventory accuracy, Dasher pick time, and customer selection. Working across physical retail and technology, you will identify opportunities and shape solutions with Product, Engineering, Data Science, and Operations. You will take initiatives from strategy through launch and iteration, translating real-world challenges into improvements that work across the marketplace. The role offers ownership in an evolving business and the opportunity to help define how an in-store AI platform creates value. It is an individual-contributor position reporting to a Senior Manager on the New Verticals Strategy & Operations team. The team operates in a hybrid model and meets in person a few days per month. Candidates will be considered for two positions, with role fit aligned during the interview process.
Requirements
- 4–6+ years of experience in a high-performing culture, such as technology, operations, strategy, consulting, banking, startups, or a related field.
- Completed bachelor’s degree; ideally in finance, economics, computer science, engineering, or a related field.
- Comfort with SQL and data visualization tools.
- Strong analytical ability to extract and communicate meaningful insights from data.
- Ability to operate at a detailed level while thinking long-term.
- Ability to solve problems from first principles and challenge established approaches.
- Systems-first problem-solving approach and ability to identify repeatable tasks that can be automated with AI tools.
Nice To Haves
- MBA.
- Experience using AI tools such as Claude, Cursor, Gemini, or Copilot.
Responsibilities
- Use data to inform business decisions and analyze operational and product opportunities.
- Lead cross-functional projects with Engineers, Data Scientists, and Product Managers to develop and implement technology solutions that increase selection across New Verticals.
- Own and improve key selection metrics.
- Create and execute quarterly and annual strategic plans aligned with product capabilities to improve order quality.
- Build strategic initiatives and drive innovation, including AI-powered selection predictions and improvements to the customer shopping experience.
- Take initiatives from high-level strategy through launch, iteration, and operational execution.
- Use firsthand operational experience and partner feedback to inform strategy.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Flexible paid time off/vacation for salaried roles
- Medical insurance
- Dental insurance
- Vision insurance
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Equity grants
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
