Manager, New Verticals - Pharmacy Strategy & Operations
About The Position
The Manager on DoorDash’s Pharmacy Strategy & Operations team will own the growth and merchant engine for the company’s pharmacy business. This includes building and executing go-to-market plans to bring pharmacy merchants onto DoorDash, increase their volume, and retain them. The role works cross-functionally with Product, Engineering, Partnerships, Marketing, Finance, Legal, and New Verticals platform teams. The manager will turn the pharmacy opportunity into a repeatable operating motion by planning and launching go-to-market programs, pitching and negotiating with merchants, and shaping communications to returning customers. The role owns pharmacy merchant performance insights, identifies funnel gaps, and determines growth opportunities. It translates targets into operating plans and measurable results, combining commercial judgment with data analysis, modeling, and prioritization. This is an individual-contributor role reporting to the GM of Pharmacy S&O, with the opportunity to build a team in the future. The manager will develop marketplace strategy; track operational metrics; use Excel and SQL to assess program and experiment economics; turn strategies into experiments, product features, and tools; use AI to automate processes, create prototypes, and develop product visions; and influence cross-functional teams to deliver initiatives.
Requirements
- 6–8+ years of experience.
- Experience succeeding in highly analytical and cross-functional environments, such as technology, e-commerce, operations, strategy, consulting, banking, or a related field.
- Completed bachelor’s degree.
- Strong analytical skills, including comfort working with data, building models, and using SQL.
- Ability to take ownership, act entrepreneurially, and build from the ground up.
- Ability to operate at both strategic and detailed levels in an ambiguous, fast-changing environment.
- Persuasive communication skills, including the ability to pitch and negotiate with senior merchant stakeholders and align internal partners.
- Ability to identify opportunities to automate repeatable tasks using AI tools.
Nice To Haves
- Merchant-facing experience.
- Healthcare or pharmacy experience.
- Experience with data visualization tools.
- MBA.
Responsibilities
- Develop the strategy for serving Dashers, merchants, and consumers in the pharmacy marketplace.
- Own tracking dashboards and manage weekly metrics to drive high-quality operations.
- Build models using Excel and SQL to evaluate the economic, operational, and strategic costs and benefits of programs and experiments.
- Use AI to accelerate analysis, automate manual processes, build prototypes, and develop product visions.
- Turn strategies into operational experiments, product features, and new tooling with measurable outcomes.
- Plan and launch go-to-market programs to onboard pharmacy merchants, grow their volume, and retain them.
- Pitch and negotiate with merchants and shape communications to returning customers about pharmacy on DoorDash.
- Monitor merchant performance, identify funnel leaks, and prioritize growth opportunities.
- Partner with and influence cross-functional teams, including growth, quality, finance, product, and engineering, to launch initiatives.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Flexible paid time off/vacation for salaried roles
- Medical insurance
- Dental insurance
- Vision insurance
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Equity grants
- Wellness expense reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
