Senior Manager, New Verticals - Fulfillment Strategy & Operations

DoorDash USA•Washington, DC

14h•$170,000 - $250,000

About The Position

DoorDash is scaling its New Verticals Fulfillment Strategy & Operations team, which supports delivery businesses across Grocery, Convenience, Alcohol, Retail, Pharmacy, and DashMart. The team focuses on effective merchant onboarding, fast and accurate fulfillment, and continuous improvement of the logistics network through efficiency initiatives, product tooling, and operational processes. The Senior Manager will lead a team of three focused on merchant experience and fulfillment quality during high-volume occasions. The role sets strategy for tools and workflows used by merchants who pick and pack DoorDash orders, partnering with Product and Engineering to develop features that improve fulfillment accuracy and efficiency and support merchant growth. It also leads planning to identify risks and maintain high-quality customer experiences during peak occasions. This role combines strategic planning, analytics, product development, and hands-on operations. It partners across Product, Engineering, Data Science, Machine Learning, and Operations, including with Product Managers in EMEA, to identify opportunities and develop solutions suited to local markets. The Senior Manager leads cross-functional initiatives, owns quality and cost metrics, develops quarterly and annual plans, and builds improvements ranging from AI-powered predictions to enhancements to the shopping experience.

Requirements

8–12+ years of experience in a high-performing culture, such as technology, operations, strategy, consulting, banking, startups, or a related field.
Prior people-management experience, including hiring and developing a team.
Completed bachelor's degree; finance, economics, computer science, engineering, or a related field is preferred.
Comfort with SQL.
Experience with data visualization tools.
Strong analytical problem-solving skills and ability to extract and communicate insights from data.
Ability to combine hands-on operational execution with long-term strategic thinking.
First-principles problem-solving approach and willingness to challenge established practices.
Ability to identify opportunities to automate repeatable tasks using AI tools.

Nice To Haves

Prior experience in e-commerce fulfillment or marketplace operations.
MBA.

Responsibilities

Lead a team of three focused on merchant experience and fulfillment quality.
Set strategy for improving tools and workflows used by merchants who pick and pack DoorDash orders.
Partner with Product and Engineering to build features that help merchants fulfill orders accurately and efficiently and grow their businesses.
Lead the approach to fulfillment quality during high-volume occasions by identifying risks, developing plans with cross-functional partners, and helping ensure high-quality delivery at scale.
Spearhead cross-functional projects with Engineering, Data Science, and Product teams to develop and implement technology solutions that increase selection across New Verticals offerings.
Own and improve key quality and cost metrics.
Create and execute quarterly and annual strategic plans aligned with product capabilities to improve order quality.
Build strategic initiatives and drive innovation across New Verticals offerings, including AI-powered predictions and improvements to the shopping experience.
Use data to inform business decisions and communicate meaningful insights.
Work across regions, including with EMEA Product Managers, to identify shared opportunities and build solutions for local markets.
Experience operations firsthand and use operational detail to inform strategy.