Senior Manager, Audio Visual (Workspace Technology)

Universal Music•Nashville, TN

About The Position

Universal Music Group (UMG) is the world’s leading music company, with businesses spanning recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. The Senior Manager, Audio Visual leads the strategy, architecture, engineering, and operational excellence of UMG’s global audiovisual and workplace technology capabilities. The role supports reliable, secure, and intuitive experiences across conferencing, telephony, meeting rooms, workspace reservation, digital signage, performance spaces, and related collaboration technologies. Based in Nashville, this global leadership role oversees and enables a distributed A/V and Workspace Engineering team across Australia, the United States, and the United Kingdom. The role partners with Infrastructure, Facilities, Security, Operations, and business stakeholders to establish consistent standards while supporting the distinct needs of UMG’s offices, artists, and business functions. The role is responsible for setting strategy and roadmaps; leading and developing the team; establishing architectures, standards, and governance; managing technology portfolios and lifecycles; improving service reliability and operational practices; advancing automation and observability; managing stakeholder relationships, budgets, and vendors; incorporating security and risk controls; evaluating emerging technologies; and communicating service health, priorities, risks, investments, progress, and outcomes to senior leadership.

Requirements

Progressive experience leading A/V, workplace technology, unified communications, or related infrastructure engineering teams, including responsibility for direction, delivery, and talent development.
Strong knowledge of enterprise A/V and workplace technologies, including conferencing and collaboration platforms, telephony, room and workspace reservation systems, digital signage, signal flow, and related integrations.
Experience with Dante or comparable audio-over-IP technologies.
Demonstrated experience designing, implementing, integrating, automating, and supporting reliable A/V solutions in complex enterprise environments.
Strong background in IT service management, incident and problem management, change enablement, service measurement, and continual improvement.
Experience managing cross-functional programs, business analysis, vendor relationships, budgets, and competing priorities.
Excellent written, verbal, and presentation skills, including the ability to explain complex technical issues in plain language and translate business needs into practical technology outcomes.
Comfortable investigating existing and emerging technologies, diagnosing issues, evaluating options, and guiding teams toward pragmatic solutions.
Bachelor’s degree in technology, engineering, or a related field, or an equivalent combination of education and experience.
At least eight years of relevant A/V, workplace technology, unified communications, or infrastructure experience.
Experience working across regions, time zones, cultures, and organizational boundaries.

Nice To Haves

Experience operating A/V or workplace technology services at global scale, including distributed offices and high-visibility executive, artist, or performance environments.
Experience with AV-over-IP, DSP, room control, room analytics, digital signage, device management, and enterprise collaboration ecosystems.
Relevant certifications such as CTS/CTS-D, Dante, ITIL, PMP, or equivalent practical experience.
Experience building service catalogs, operating models, technology standards, or reference designs that improve consistency and reduce operational complexity.
Experience in the music, media, entertainment, creative, or live-events industries.

Responsibilities

Define and execute UMG’s global A/V and workplace technology strategy, translating business needs into a prioritized roadmap and investment plan.
Lead, mentor, and develop a high-performing, globally distributed team; set expectations, support career growth, manage performance, and attract and retain technical talent.
Establish reference architectures, engineering standards, design patterns, and governance for conferencing, telephony, room systems, workspace technology, and related integrations.
Evaluate, select, implement, standardize, and retire platforms and devices across their lifecycles, balancing user experience, interoperability, resilience, security, supportability, and total cost of ownership.
Strengthen incident, problem, change, and request-management practices; improve service availability; and drive root-cause analysis and continual service improvement.
Develop frameworks for inventory, telemetry, monitoring, automation, capacity planning, and health reporting to support proactive issue identification and data-informed decisions.
Build relationships with senior leaders and teams in Facilities, Real Estate, Security, Network, End User Computing, Production, and business functions; explain trade-offs and influence outcomes across organizational boundaries.
Own or contribute to budget planning, sourcing, contract management, vendor performance, and financial optimization for the A/V and workplace technology portfolio.
Partner with Security and Risk teams to incorporate appropriate access controls, privacy, resilience, data protection, and lifecycle controls into solutions.
Monitor industry trends and emerging technologies, test promising capabilities, and recommend adoption when they create measurable value.
Report to senior leadership and key stakeholders on service health, priorities, risks, investments, roadmap progress, and business outcomes.
Work across regions, time zones, cultures, and organizational boundaries; occasional travel may be required but is not expected as part of the regular work schedule.

Benefits

Comprehensive medical, dental, and vision coverage.
100% coverage for out-patient in-network mental health services.
Fertility coverage for eligible medical plan participants.
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and other expenses, up to $720 per year.
Student Loan Repayment Assistance and Tuition Reimbursement.
401(k) with 100% immediate vesting on the first 5% of employee contributions, plus an additional UMG contribution.
Flexible Paid Time Off for exempt employees.
Three weeks of PTO for non-exempt employees.
Two weeks of paid Winter Break.
Ten company holidays, including Juneteenth and Wellbeing Day.
Summer Fridays between Memorial Day and Labor Day.
Generous paid parental leave for every type of parent.