Senior Manager, Audio Visual (Workspace Technology)

Universal Music Group•Nashville, TN

2d•$122,500 - $170,050

About The Position

Universal Music Group (UMG) is seeking a Senior Manager, Audio Visual to lead the strategy, architecture, engineering, and operational excellence of its global audiovisual and workplace technology capabilities. The role supports reliable, secure, and intuitive experiences across conferencing, telephony, meeting rooms, workspace reservation, digital signage, performance spaces, and related collaboration technologies. Based in Nashville, this global leadership position oversees and enables a distributed A/V and Workspace Engineering team across Australia, the United States, and the United Kingdom. The Senior Manager partners with Infrastructure, Facilities, Security, Operations, and business stakeholders to establish consistent standards while addressing the distinct needs of UMG offices, artists, and business functions. The role is responsible for developing technology strategy and roadmaps, leading and developing the team, setting architecture and engineering standards, managing platform lifecycles, and improving service reliability and operations. It also covers automation and observability, stakeholder engagement, budget and vendor management, risk and security, innovation, and executive reporting. Occasional travel may be required but is not expected to be part of the regular work schedule.

Requirements

Progressive experience leading A/V, workplace technology, unified communications, or related infrastructure engineering teams, including responsibility for direction, delivery, and talent development.
Strong knowledge of enterprise A/V and workplace technologies, including conferencing and collaboration platforms, telephony, room and workspace reservation systems, digital signage, signal flow, and integrations.
Experience with Dante or comparable audio-over-IP technologies.
Demonstrated experience designing, implementing, integrating, automating, and supporting reliable A/V solutions in complex enterprise environments.
Strong background in IT service management, incident and problem management, change enablement, service measurement, and continual improvement.
Experience managing cross-functional programs, business analysis, vendor relationships, budgets, and competing priorities.
Excellent written, verbal, and presentation skills, including the ability to explain complex technical issues plainly and turn business needs into practical technology outcomes.
Comfort with investigating existing and emerging technologies, diagnosing issues, evaluating options, and guiding teams toward pragmatic solutions.
Bachelor’s degree in technology, engineering, or a related field, or an equivalent combination of education and experience.
At least eight years of relevant A/V, workplace technology, unified communications, or infrastructure experience.
Experience working across regions, time zones, cultures, and organizational boundaries.

Nice To Haves

Experience operating A/V or workplace technology services at global scale, including distributed offices and high-visibility executive, artist, or performance environments.
Experience with AV-over-IP, DSP, room control, room analytics, digital signage, device management, and enterprise collaboration ecosystems.
Relevant certifications such as CTS/CTS-D, Dante, ITIL, PMP, or equivalent practical experience.
Experience building service catalogs, operating models, technology standards, or reference designs that improve consistency and reduce operational complexity.
Experience in the music, media, entertainment, creative, or live-events industries.

Responsibilities

Define and execute UMG’s global A/V and workplace technology strategy, roadmap, and investment plan.
Lead, mentor, and develop a globally distributed team, including setting expectations, supporting career growth, managing performance, and attracting and retaining talent.
Establish reference architectures, engineering standards, design patterns, and governance for conferencing, telephony, room systems, workspace technology, and integrations.
Evaluate, select, implement, standardize, and retire platforms and devices throughout their lifecycles.
Strengthen incident, problem, change, and request-management practices; improve service availability; and drive root-cause analysis and continual improvement.
Develop frameworks for inventory, telemetry, monitoring, automation, capacity planning, and health reporting.
Build relationships with senior leaders and teams across Facilities, Real Estate, Security, Network, End User Computing, Production, and business functions; explain trade-offs and influence outcomes.
Own or contribute to budget planning, sourcing, contract management, vendor performance, and financial optimization.
Partner with Security and Risk teams on access controls, privacy, resilience, data protection, and lifecycle controls.
Monitor industry trends and emerging technologies, test capabilities, and recommend adoption when they create measurable value.
Report to senior leadership and stakeholders on service health, priorities, risks, investments, roadmap progress, and business outcomes.

Benefits

Comprehensive medical, dental, and vision coverage.
100% coverage for out-patient in-network mental health services.
Fertility coverage for eligible medical plan participants.
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and more, up to $720 per year.
Student Loan Repayment Assistance and Tuition Reimbursement.
401(k) with 100% immediate vesting on the first 5% of employee contributions, plus an additional UMG contribution.
Flexible Paid Time Off for exempt employees.
Three weeks of PTO for non-exempt employees.
Two weeks of paid Winter Break.
Ten company holidays, including Juneteenth and Wellbeing Day.
Summer Fridays between Memorial Day and Labor Day.
Generous paid parental leave for every type of parent.