Audio Visual Technology Specialist

EMC Insurance Companies•Des Moines, IA

3d•Onsite

About The Position

The Audio Visual Technology Specialist provides technical and operational support for EMC’s audio-visual, conferencing, and collaboration technologies. The role partners with Event Coordinators and team members to plan and support meetings, events, and presentations; configures and maintains technologies; assists with AV hardware and software implementation and lifecycle management; maintains documentation and configuration information; and identifies recurring issues and opportunities for improvement. The specialist works with the AV Engineer, Digital Workplace Experience teams, vendors, and other IT teams to deliver reliable, consistent, and effective AV experiences. This position is performed on-site in EMC’s Corporate Office for candidates who reside in the Des Moines, Iowa metro area. Responsibilities include supporting meetings and events, configuring and maintaining AV systems and digital signage, troubleshooting conferencing and equipment issues, maintaining media studio equipment, documenting procedures and known issues, providing training, and supporting approved improvements to AV reliability and the team member experience. Occasional travel and after-hours on-call work may be required.

Requirements

Associate degree in a technology-related field or equivalent relevant experience.
At least two years of IT, audio-visual (AV), technical support, or related experience.
Excellent knowledge of audio-visual software and equipment and awareness of current AV technology trends.
Strong ability to design, implement, and troubleshoot AV equipment, software, and solutions.
Strong analytical skills, including identifying technical problems, evaluating information, and preparing solutions.
Strong computer skills, including knowledge of M365 Suite and various meeting and conference platforms.
Ability to work as part of a team and independently.
Strong verbal and written communication skills, including documentation skills.
Strong interpersonal and customer service skills.
Excellent attention to detail, organizational skills, and ability to multitask.
Ability to maintain confidentiality.
Valid driver’s license and an acceptable motor vehicle report per company standards if driving.
Reside in the Des Moines, Iowa metro area for this on-site Corporate Office position.

Nice To Haves

Experience supporting audio-visual or conferencing technologies is preferred.
For consideration at a higher level: four years of audio-visual or related experience.
Bachelor’s degree preferred for consideration at a higher level.

Responsibilities

Collaborate with Event Coordinators to determine AV requirements for Corporate Office meetings and events.
Set up, test, and support AV equipment, presentations, conferencing platforms, wireless connectivity, and related technologies.
Coordinate online and hybrid events and provide technical moderation as needed.
Support guests’ AV needs and monitor assigned service channels for AV requests and incidents.
Configure and deploy AV hardware, software, PCs, and related equipment using established standards and room configurations.
Assist the AV Engineer and vendors with implementations, upgrades, replacements, and lifecycle activities in conference rooms, training rooms, and other collaboration spaces.
Test equipment, platform updates, configuration changes, and new functionality.
Coordinate technical and integration changes with Digital Workplace Experience teams.
Maintain and remove AV devices, PCs, and related equipment; monitor system functionality and perform routine maintenance.
Diagnose and resolve hardware, software, connectivity, and conferencing issues; identify recurring incidents and trends; coordinate vendor repairs; and escalate complex issues as appropriate.
Configure and maintain digital signage hardware and software for conference rooms and other corporate displays.
Partner with MarCom and Facilities on digital signage installations and content delivery.
Maintain media studio equipment and support recordings through setup, testing, and troubleshooting.
Create and maintain AV documentation, configuration information, user guides, and knowledge articles on known issues and support procedures.
Provide training on conference room and AV technologies and develop procedures that enable other IT team members to provide AV support.
Build knowledge of current and emerging AV and collaboration technologies.
Partner with the AV Engineer and other IT teams to identify and implement approved improvements to AV reliability and the team member experience.
Work after hours on call as needed and travel occasionally.