Audio Visual Technology Specialist
About The Position
At EMC, the Audio Visual Technology Specialist provides technical and operational support for audio-visual, conferencing, and collaboration technologies. The role partners with Event Coordinators and other team members to plan and support meetings, events, and presentations; configures and maintains technologies; assists with AV hardware and software implementation and lifecycle management; maintains documentation and configuration information; and identifies recurring issues and potential improvements. The specialist works with the AV Engineer, Digital Workplace Experience teams, vendors, and other IT teams to provide reliable, consistent, and effective AV experiences. This position is performed on-site in EMC’s Corporate Office for candidates who reside in the Des Moines, Iowa metro area. The role supports corporate meetings and events by determining AV requirements, setting up and testing equipment and platforms, coordinating online and hybrid events, assisting guests, and monitoring AV service channels. It also configures and deploys equipment according to established standards; assists with implementations, upgrades, replacements, and lifecycle activities; maintains AV and conferencing systems; and diagnoses and resolves technical issues. Additional duties include maintaining digital signage and media studio equipment; creating and updating documentation, guides, and knowledge articles; training users and other IT team members; and building knowledge of current and emerging technologies to support approved improvements. Occasional travel and after-hours on-call work may be required.
Requirements
- Associate degree in a technology-related field or equivalent relevant experience.
- At least two years of IT, audio-visual (AV), technical support, or related experience.
- Excellent knowledge of audio-visual software and equipment, and awareness of current AV technology trends.
- Ability to design, implement, and troubleshoot AV equipment, software, and solutions.
- Strong analytical skills, including identifying technical problems, evaluating information, and preparing solutions.
- Strong computer skills, including knowledge of M365 Suite and various meeting and conference platforms.
- Ability to work as part of a team and independently.
- Strong verbal and written communication skills, including documentation skills.
- Strong interpersonal and customer service skills.
- Excellent attention to detail, organizational, and multitasking skills.
- Ability to maintain confidentiality.
- Ability to work after hours on call as needed.
- Occasional travel is required.
- A valid driver’s license with an acceptable motor vehicle report per company standards is required if driving.
Nice To Haves
- Experience supporting audio-visual or conferencing technologies is preferred.
- Candidates exceeding the minimum qualifications may be considered for a higher-level position requiring four years of audio-visual or related experience.
- A bachelor’s degree is preferred for consideration for the higher-level position.
- Audio-visual experience is listed for the higher-level position.
Responsibilities
- Collaborate with Event Coordinators to determine AV requirements for Corporate Office meetings and events.
- Set up, test, and support AV equipment, presentations, conferencing platforms, wireless connectivity, and related technologies.
- Coordinate online and hybrid events and provide technical moderation as needed.
- Support EMC guests’ AV needs and monitor assigned service channels for AV requests and incidents.
- Configure and deploy AV hardware, software, PCs, and related equipment using established standards, including standardized room configurations.
- Assist the AV Engineer and vendors with implementations, upgrades, replacements, and lifecycle activities in conference rooms, training rooms, and other collaboration spaces.
- Test equipment, platform updates, configuration changes, and new functionality.
- Partner with Digital Workplace Experience teams to coordinate technical and integration changes.
- Maintain and remove AV devices, PCs, and related equipment.
- Monitor AV and conferencing system functionality and perform routine maintenance.
- Diagnose and resolve hardware, software, connectivity, and conferencing issues; identify recurring incidents and trends; coordinate vendor repairs; and escalate complex issues as appropriate.
- Configure and maintain digital signage hardware and software for conference rooms and other corporate displays.
- Partner with MarCom and Facilities on installations and content delivery.
- Maintain media studio equipment and support recordings through equipment setup, testing, and troubleshooting.
- Create and maintain AV documentation, configuration information, user guides, and knowledge articles on known issues and support procedures.
- Provide training on conference room and AV technologies and develop procedures to enable other IT team members to provide AV support.
- Build knowledge of current and emerging AV and collaboration technologies.
- Partner with the AV Engineer and other IT teams to identify and implement approved improvements to AV reliability and the team member experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
