Sr Manager Accounts Receivable

Authority Brands•Atlanta, GA

About The Position

The Senior Manager, Accounts Receivable leads Authority Brands’ receivables, collections, and bad debt functions across franchisee billings, private-branded product sales to franchisees, national accounts, and retail customers. The role provides strategic leadership for the AR function, resolves complex franchisee billing issues, sets and enforces credit and collection policies, maintains internal controls, and makes decisions on write-offs and bad debt reserves. The Senior Manager oversees the AR Supervisor, who manages day-to-day invoicing, cash application, and collections activity.

Requirements

Bachelor's degree in Accounting, Finance, or a related field.
8+ years of progressive AR, credit, or collections experience.
3+ years of team leadership experience.
Demonstrated experience owning bad debt reserve methodologies and write-off decisions.
Experience managing receivables across multiple revenue channels, ideally including franchisee or B2B customers.
Strong knowledge of receivables controls and credit and collection policies.
Experience with ERP systems such as NetSuite or similar.
Advanced Excel skills.
Strong communication and negotiation skills, with the ability to resolve sensitive customer and franchisee issues.

Nice To Haves

CPA certification is a plus.
Franchise experience is strongly preferred.

Responsibilities

Serve as the escalation point for complex franchisee billing disputes, including royalty, NAF, technology fee, and product sales balances.
Partner with brand operations, Franchise Compliance, and Legal to resolve delinquent franchisee accounts, including payment plans, defaults, and collection actions.
Identify root causes of recurring billing issues and partner with FP&A and upstream teams to improve billing accuracy.
Own the bad debt reserve methodology and quarterly reserve analysis across all revenue channels.
Make decisions on write-offs, settlements, and reserve adjustments, documenting support in accordance with policy and audit requirements.
Monitor aging and bad debt exposure by channel and brand, identify at-risk balances, and direct corrective action.
Set and enforce credit, collection, and write-off policies across franchisee, national account, and retail customer channels.
Maintain internal controls over billing, cash application, credits, and write-offs, aligned with the Delegation of Authority policy.
Manage third-party collection agency relationships and evaluate recovery performance.
Lead and develop the AR Supervisor and team, setting priorities and performance expectations for day-to-day AR operations.
Deliver recurring AR reporting to finance leadership, including aging, collections, bad debt exposure, and cash flow trends by channel.
Drive process improvement and automation initiatives to improve collection outcomes and efficiency.
Support month-end close, reserve analysis, and audit requests related to receivables.