Senior Manager, Accounts Receivable & Collections
About The Position
The Senior Manager, Accounts Receivable – Collections (AMER) leads collections operations for Morningstar US, with primary accountability for the Chicago-based team and day-to-day operational oversight of an overseas team. The role focuses on collections execution, escalations, and team leadership; it does not have billing responsibilities. The role owns collections OKRs across six Morningstar business segments and builds trusted relationships with their stakeholders. It develops and executes strategies to reduce past-due balances, improve DSO, and minimize bad debt exposure. The Senior Manager leads and develops direct reports using a trust-based, empowerment-driven approach, and partners with overseas leadership and colleagues across Finance, Sales, and Customer Success. The position is based in Chicago, Illinois, with a hybrid arrangement focused on four in-office days per week. It requires regular collaboration across time zones and may involve periodic travel.
Requirements
- At least 7 years of progressive experience in collections or accounts receivable.
- At least 3 years of experience in a leadership or people-management role.
- Demonstrated experience managing or guiding distributed or international teams, including teams outside a direct reporting line.
- Experience supporting multiple business units simultaneously and building credibility and relationships across diverse stakeholder groups.
- Excellent written and verbal communication and relationship-building skills.
- Strong analytical and problem-solving skills, with a data-driven approach to managing OKRs and collections performance.
- Ability to operate effectively across time zones and in a fast-paced, ever-changing environment.
Nice To Haves
- Bachelor's degree in Accounting, Finance, or a related field preferred.
- Experience with Salesforce, Oracle ERP, and Sidetrade or similar collections platforms preferred.
Responsibilities
- Lead, coach, performance-manage, and provide day-to-day direction to a Chicago-based team of three on collections activities for Morningstar US.
- Provide day-to-day operational guidance to an overseas collections team, maintaining consistent standards, workflows, and service levels despite the distributed reporting structure.
- Own collections OKRs across six Morningstar business segments and build trusted relationships with stakeholders to ensure goals are met.
- Develop and execute collections strategies to reduce past-due balances, improve DSO, and minimize bad debt exposure across the AMER portfolio.
- Create individualized professional development and career road maps for direct reports using a trust-based, empowerment-driven leadership approach.
- Monitor and report collections metrics, translating data into insights for decisions at team and business-segment levels.
- Partner with the overseas team's local leadership to align priorities, resolve roadblocks, and maintain a unified collections process.
- Identify and lead process-improvement initiatives and special projects, partnering with Finance, Sales, and Customer Success as needed.
- Ensure compliance with internal controls and collections-related policies across supported business segments.
- Escalate and help resolve complex or sensitive account issues, partnering with senior leadership on risk management when needed.
- Support company vision and values by setting an example and demonstrating desired behaviors.
Benefits
- 100% 401(k) match up to 6% of salary.
- Stock ownership potential.
- Company-provided life insurance equal to 1x salary plus commission.
- Comprehensive medical, dental, and vision benefits, including potential premium discounts and company-provided HSA contributions of up to $500–$2,000 annually for specific plans and coverages.
- Additional medical wellness incentives of up to $300–$600 annually.
- Company-provided long- and short-term disability insurance.
- Trust-Based Time Off.
- Six-week paid sabbatical program.
- Six-week paid family caregiving leave.
- Paid parental leave of 8–24 weeks.
- Adoption assistance.
- Leadership coaching and formal mentorship opportunities.
- Annual flex stipend of $1,000 for personal education and well-being expenses.
- Tuition reimbursement.
- Charitable matching gifts program.
- Dollars for Doers volunteer program.
- Paid volunteering days.
- More than 15 employee resource and affinity groups.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
