Senior Legal Receptionist & Switchboard

Ricoh • Palo Alto, CA

6d • $18 - $32

About The Position

Provides exceptional service to the business by greeting and assisting visitors and answering and transferring incoming calls from across the United States. The role also performs light administrative and PC support duties, maintains company communications and calendar resources, supports other teams as needed, and manages promotional items for the Promotional Store.

The position typically requires a high school diploma or equivalent and 1–3 years of prior switchboard experience. Candidates should have strong organizational, communication, and customer service skills; experience with Microsoft Office, particularly Word and Excel; and flexibility to work in a team environment.

Work is typically performed in an office environment with adequate lighting and ventilation and a normal range of temperature and noise. Assignments involve interpreting and conveying varied information. The role is mostly sedentary but includes walking, standing, bending, reaching, and lifting or carrying objects weighing up to 50 pounds. Moderate dexterity is required, including use of a calculator, keyboard, and hand tools and eye-hand coordination.

Requirements

• High school diploma or equivalent.
• 1–3 years of prior switchboard experience.
• Excellent organizational and communication skills.
• Experience with the Microsoft Office Suite, specifically Word and Excel.
• Excellent customer service skills.
• Flexibility and ability to work in a team environment.

Responsibilities

• Greet the public and assist visitors.
• Distribute name badges to visitors, temporary employees, and others.
• Schedule meeting rooms.
• Answer and transfer calls from across the United States.
• Participate enthusiastically in company and community service events.
• Perform light administrative duties and PC support as needed.
• Model the company's Vision, Values, and Mission.
• Build professional relationships with customers and other teams.
• Timely update company phone and speed-dial lists, the Brag Board, and the company calendar.
• Update the automated messaging center daily.
• Assist Administration or other teams with tasks such as preparing envelope labels and compiling manuals.
• Order, maintain, and distribute promotional items for the Promotional Store.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time.
• Paid holidays.
• Additional benefits supporting health, wellness, and personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED