Receptionist - Switchboard

Texas Health & Human Services Commission•Corpus Christi, TX

2d•$2,482 - $3,405•Onsite

About The Position

The Receptionist I performs routine, journey-level receptionist and administrative work at the Corpus Christi State Supported Living Center. The position answers and routes telephone calls, takes messages, prepares visitor logs and reports, reviews mail, and provides information and instructions to personnel and visitors. It requires discretion with confidential patient census information, tact when receiving visitors, and initiative and sound judgment in answering visitor questions and providing directions and maps. The receptionist provides professional telephone and visitor support, maintains accurate records, helps visitors complete check-in procedures and forms, and keeps the front desk and lobby clean, organized, and supplied. The role also supports security and privacy procedures and may assist with disaster response, recovery, or Continuity of Operations activities, which may involve an alternate shift or location. Regular attendance is required; schedules may include rotating shifts, extended shifts, overtime, weekends, and holidays.

Requirements

Education equivalent to a high school degree, or at least one year of paid work experience in a receptionist or clerical position.
Knowledge of modern telephone equipment, including voice over Internet protocol and PBX equipment.
Skill using standard agency computer hardware and software, such as Microsoft Office Suite.
Skill organizing documents electronically and in hard copy.
Skill managing multiple priorities.
Ability to establish and maintain effective working relationships with customers, staff, peers, management, and external contacts.
Ability to communicate effectively orally and in writing.
Must pass a fingerprint criminal background check, pre-employment drug screen, and applicable registry checks, including CANRS, Nurse Aide, Medication Aide, Employee Misconduct, and the HHS List of Excluded Individuals/Entities.
Must be willing to work weekends and holidays; flexibility in work hours, overtime, and extended hours may be required.
Applicants must be at least 18 years old to be considered for employment at a state-operated facility.
Males between 18 and 25 must be registered with the Selective Service.
State Supported Living Center employees are subject to random drug testing.

Responsibilities

Attend work regularly and work a specified, rotating, or extended shift and overtime as required by agency policy.
Greet callers, respond to general inquiries, route calls to appropriate staff, take and relay messages, and coordinate and schedule appointments.
Maintain detailed telephone and visitor logs to support tracking, reporting, and security procedures.
Refer callers and visitors to relevant services or resources available through other agencies or organizations.
Welcome and check in visitors, notify appropriate staff of their arrival, distribute forms and information, and forward completed forms to relevant staff.
Maintain a clean, organized, welcoming, and adequately stocked front desk and lobby.
Notify security about suspicious activity or unruly visitors.
Safeguard documents in the receptionist's care and comply with federal and state privacy laws and state hospital policies.
Participate in or support disaster response, recovery, or Continuity of Operations activities as assigned; this may require an alternate shift pattern or location.
Perform other duties as assigned by the supervisor.