Senior Legal Receptionist & Switchboard

Ricoh Americas Holdings•Palo Alto, CA

About The Position

The Senior Legal Receptionist & Switchboard provides exceptional service by greeting and assisting visitors and answering and transferring incoming calls from across the United States. The role also performs administrative and PC support duties, maintains company communications and promotional materials, and assists other teams as needed. Work is typically performed in an office environment with adequate lighting and ventilation and a normal range of temperature and noise. Assignments are diversified and may involve interpreting, comprehending, and applying complex material, data, and instructions, as well as preparing and conveying information. The work is mostly sedentary but involves some walking, standing, bending, reaching, and lifting or carrying objects weighing up to 50 pounds. It requires moderate dexterity and regular use of basic skills such as calculator and keyboard operation and eye-hand coordination.

Requirements

High school diploma or equivalent.
1–3 years of prior switchboard experience.
Excellent organizational and communication skills.
Experience with the MS Office Suite, specifically Word and Excel.
Excellent customer service skills.
Flexibility and ability to work in a team environment.
Ability to interpret, comprehend, and apply complex material, data, and instructions.
Ability to prepare, provide, and convey diversified information.
Ability to perform physical activities including walking, standing, bending, reaching, and lifting or carrying objects weighing up to 50 pounds.
Moderate dexterity, including regular calculator and keyboard use and eye-hand coordination.

Responsibilities

Greet the public and assist visitors.
Distribute name badges to visitors, temporary employees, and others.
Schedule meeting rooms.
Answer and transfer incoming calls from across the United States.
Participate enthusiastically in company and community service events.
Perform light administrative duties and PC support as needed.
Model the company’s Vision, Values, and Mission.
Build professional relationships with customers and other teams.
Timely update company phone and speed dial lists, the Brag Board, and the company calendar.
Update the automated messaging center daily.
Assist Administration or other teams with tasks such as preparing envelope labels and compiling manuals.
Order, maintain, and distribute promotional items for the Promotional Store.
Perform other duties as assigned.