Senior Learning Experience Designer

Mountain America Credit Union•West Jordan, UT

11d

About The Position

The Senior Learning Experience Designer designs, develops, and evaluates high-impact learning experiences that support business priorities, build capability, and improve employee performance. The role applies advanced expertise in instructional design, learning strategy, content development, project management, and learning assessment to create scalable programs and curricula for diverse, cross-functional audiences. The designer partners with business stakeholders, Learning and Development leaders, program managers, subject matter experts, facilitators, and other designers to deliver effective, engaging, and measurable learning solutions across the credit union. The role leads learning strategy and needs analysis, including consulting with stakeholders to identify performance gaps, define learning objectives, and develop solutions aligned with business priorities. It translates complex challenges into actionable learning strategies, leads stakeholder engagement, supports successful program delivery, and coaches and peer-reviews other designers. The designer develops design plans, storyboards, prototypes, and assets for learning across eLearning, instructor-led training, microlearning, video, and performance support. The role evaluates learning against objectives and measurable outcomes, analyzes performance data and learner feedback, and recommends improvements. It manages multiple projects with autonomy, maintains project documentation, and uses tools and emerging approaches—including AI, gamification, and adaptive learning—to improve learning impact and efficiency. Other duties may be assigned.

Requirements

At least 5 years of instructional design experience or curriculum development.
Bachelor's degree in Education, Instructional Design, or a closely related field, or two additional years of equivalent instructional design work experience.
Experience working in a team-oriented, collaborative environment.
Thorough knowledge and application of learning needs analysis, adult learning theory, curriculum development, and design.
Advanced knowledge of adult learning theory and instructional learning concepts.
Problem-solving skills.
Verbal and written communication skills.
Proficiency in e-learning tools such as Articulate to create interactive, SCORM-compliant, web-based training deliverables.
Strong working knowledge of Canva and Adobe Creative Cloud, particularly InDesign.
Proficiency with computer equipment and software, including Microsoft Office applications such as Teams, Word, PowerPoint, and Excel.
Experience building and maintaining courseware and participant databases.
Ability to apply graphic design principles to improve visual appeal and learner engagement.
Experience creating, editing, synchronizing, and/or recording audio and video for web-based learning.
Ability to apply instructional design models and adult learning principles to develop effective learning materials.
Knowledge of ADDIE/SAM content development models.
Ability to write effective copy, instructional text, and audio/video content.
A strong digital portfolio.
Ability to work autonomously and collaboratively in a fast-paced environment.
Excellent interpersonal skills, particularly when collaborating with and leading internal and external teams.
Learning-field data analytics experience.
Ability to sit, talk, and hear consistently.
Close vision, distance vision, and color vision.
Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally.

Nice To Haves

Project management experience.

Responsibilities

Consult with business leaders, stakeholders, and subject matter experts to identify performance gaps, define learning objectives, and design scalable learning solutions.
Translate complex challenges into actionable insights and learning strategies by connecting data, stakeholder input, and business context.
Facilitate stakeholder meetings, influence decisions, drive alignment, and ensure proactive follow-through.
Partner with stakeholders and program managers to clarify expectations, resolve issues, and support successful project outcomes.
Provide responsive, respectful, and solution-focused service to team members and stakeholders.
Collaborate with facilitators and business partners to support learning program delivery, adoption, and reinforcement.
Guide, coach, and peer-review learning designers to strengthen quality, consistency, and team capability.
Develop design plans, storyboards, prototypes, and learning assets.
Create learning experiences across eLearning, instructor-led training, microlearning, video, and performance support tools.
Develop capability through practice, experimentation, collaboration, and reflection in the flow of work.
Apply creative, evidence-based design approaches to improve capability, engagement, and performance outcomes.
Evaluate learning experiences against objectives and measurable outcomes using performance data, learner behavior, feedback, and observed application.
Synthesize evaluation insights into reports, visual summaries, and recommendations to improve learning effectiveness, efficiency, and business impact.
Stay current on learning trends, instructional design practices, technology tools, and emerging approaches.
Manage multiple learning projects autonomously, prioritizing work and delivering results with minimal oversight.
Produce high-quality deliverables at scale while maintaining accuracy, clarity, consistency, and audience relevance.
Maintain organized project documentation, including design plans, storyboards, timelines, decisions, and evaluation data.
Use tools such as Storyline, Canva, Adobe Creative Suite, data analytics platforms, and emerging technologies to create learning experiences.
Pilot AI, gamification, adaptive learning, and process improvements to increase innovation, efficiency, and learning impact.
Perform other duties as assigned.