Learning Experience Designer

Join Parachute•Austin, TX

18h

About The Position

The Learning Experience Designer creates engaging learning experiences for varied audiences through multiple delivery methods. The role collaborates with subject matter experts across the organization to design courses and learning materials, develop assessment tools, and evaluate the effectiveness of learning modalities and programs. The designer builds and ships content on a defined cadence, structures content within the learning management system (LMS), and works with stakeholders and end users to ensure learning materials are clear and relevant. The position also emphasizes scalable, reusable design, appropriate selection of learning formats, and measuring content effectiveness through learning and business outcomes.

Requirements

Track record of establishing or scaling a high-volume content pipeline, with concrete examples of output and how it was achieved.
Working knowledge of learning analytics and the ability to relate content to creation velocity, information retention, and outcomes.
Basic graphics and video creation and editing skills, such as Photoshop, Premiere or Camtasia, Illustrator, or Vyond.
Knowledge of gamification and microlearning principles and when they can improve retention.
Experience administering a Learning Management System, including configuring automated workflows for enrollment, reminders, and reporting.
Strong project and backlog management skills, including managing a content pipeline amid changing business priorities while maintaining quality.
Excellent organizational skills, attention to detail, and problem-solving skills.
Exceptional verbal and written communication skills, including the ability to quickly distill subject matter expert input into clear content.
Sound judgment in making decisions and trade-offs, such as speed versus polish and building versus automating, with minimal supervision.
Proficiency with Microsoft Office Suite or related software.

Responsibilities

Build and ship learning content on a defined cadence tied to business triggers, using automation where possible to maximize output.
Shape the LMS architecture for content, including enrollment rules, annual training, course progression, packaging, reporting fidelity, and intuitive navigation.
Work with stakeholders, subject matter experts, and end users to ensure content is clear and digestible; use center-level expertise and, when needed, visit centers to understand how information should be packaged.
Use modular, template-driven course design, including reusable objectives, assessment banks, and branded components, so courses can be assembled and localized quickly.
Use historical data and stakeholder collaboration to select the appropriate learning medium, ranging from PDF documents to hands-on learning.
Define success metrics for each piece of content before launch and report on them regularly, focusing on return on investment and outcomes.
Connect learning data to operational data, such as nonconformance reports and performance outcomes, to evaluate content retention and business impact.
Perform other duties as assigned.