Learning Experience Designer

Amplitude•American Fork, UT

About The Position

Amplitude is hiring a Learning Experience Designer for its Customer Education team. The role shapes the learning journey for Amplitude customers by creating engaging, high-impact education, including eLearning, videos, interactive content, and certifications. The designer will translate complex technical topics into clear learning experiences and contribute to improvements in education systems and workflows, including through technology and AI tools. The position works with subject matter experts and cross-functional stakeholders to develop content and certification programs, manage projects from concept through launch, and use learner feedback and analytics to refine learning experiences. It also contributes to learning strategy and adapts content as Product and Engineering teams introduce updates and innovations.

Requirements

At least 5 years of experience in instructional design, learning experience design, or a related field, with a focus on eLearning and/or certification development.
Proficiency with course development tools, including SCORM authoring, LMS, video editing, and other relevant eLearning development tools.
Strong use of AI to drive learning outcomes.
Experience developing and launching high-stakes certification programs.
Ability to transform technical or complex information into clear, concise, and engaging learning experiences.
Strong project management skills, including balancing multiple priorities and delivering high-quality content on time.
Ability to adapt quickly to evolving priorities and feedback from Product and Engineering teams.
Excellent communication and collaboration skills, including comfort working cross-functionally with subject matter experts and stakeholders.
Knowledge of learning analytics and using data to improve learning experiences.
Familiarity with adult learning theory and instructional design best practices.

Nice To Haves

Experience in the technology or SaaS industry, particularly in analytics or data-driven environments.
Familiarity with Amplitude, product analytics, experimentation, or data management.
Experience building MCP servers, LLM skills, or applications that use language models.

Responsibilities

Design and develop eLearning modules, instructional videos, and interactive content for Amplitude Academy and other learning initiatives.
Identify opportunities to improve education systems, workflows, and learner experiences through technology and automation, including AI tools.
Assist in designing and enhancing high-stakes certification programs, aligning them with industry standards and learner value.
Collaborate on certification exam questions, ensuring they are accurate, rigorous, and aligned with program objectives and industry best practices.
Work with subject matter experts and stakeholders to translate complex topics into clear, engaging, and effective learning experiences.
Manage projects from concept through launch, meeting timelines and aligning content with learning objectives.
Use learner feedback and analytics to iterate on and improve learning content.
Contribute to overall learning strategy in coordination with other learning functions, company goals, and learner needs.
Adapt learning content to evolving priorities and Product and Engineering updates.

Benefits

Medical, dental, and vision insurance, with 100% employer-paid premiums for employees on select plans.
401(k) retirement plan with employer matching of up to 1% of eligible pay per pay period, up to $2,000 annually.
Flexible time off and paid holidays.
Monthly wellness stipend.
Monthly commuter transit and parking stipend.
Quarterly learning and development stipend.
New-hire home office equipment stipend.
12 weeks of paid parental leave.
Carrot fertility, adoption, and surrogacy support.
Back-up child care support.
No-cost access to Modern Health coaching and therapy sessions.
Employee Stock Purchase Program (ESPP).
Mentorship programs, management training, and wellness initiatives.
Charitable giving grant and paid volunteer time off.