[Hybrid] Senior IT Manager

Convoso•Los Angeles, CA

2d•$130,000 - $160,000•Hybrid

About The Position

The Senior IT Manager oversees and maintains Convoso’s computer infrastructure, implementing and maintaining secure, reliable, high-performance IT operations. The role includes upgrading and installing hardware and software, troubleshooting computer-system issues, securing company IT infrastructure, managing IT projects, and providing technical expertise to support business needs, compliance, and data protection. This is a hybrid role requiring at least one day per week in the office, with additional in-office days as needed. The position supports company employees and operations through IT policy administration, device and SaaS management, vendor coordination, asset management, and infrastructure monitoring.

Requirements

At least 3 years of hands-on experience administering and configuring MDM/EDM tools such as JAMF and Intune.
At least 3 years of experience with Google Workspace, Atlassian products (Confluence and Jira), LastPass Enterprise, and Jamf.
At least 6 years of experience troubleshooting macOS, Windows, iOS, and Android devices.
Extensive, demonstrable knowledge of IT security principles, procedures, and best practices.
Excellent planning, organizing, and project management skills.
Strong organizational, problem-solving, and analytical skills.
Excellent technical troubleshooting skills, including troubleshooting enterprise wireless networks, diagnosing RF interference, LAN support, and hardware and software issues.
Ability to work within a set budget and find cost-effective solutions to complex problems.

Responsibilities

Implement and administer IT policies and procedures covering network hardware and software acquisition, use, support, security, and backup, including business continuity and disaster recovery procedures.
Manage hardware and software deployment for new-hire onboarding and employee offboarding.
Troubleshoot company hardware on-premises and remotely, including laptops, printers, tablets, and cellphones, as well as employee home network and connectivity issues.
Administer Google Workspace and other SaaS tools as needed, including Confluence, Jira, Salesforce, and LastPass.
Manage VPN access.
Document, refine, and optimize IT processes, including incident management, escalation protocols, service-level agreements, third-party software, and IT best practices.
Research and evaluate new technologies and assist with negotiating vendor contracts.
Manage IT projects as needed.
Manage third-party partners and vendors.
Track and confirm vendor billing for IT spending, including licensing and physical inventory.
Manage hardware and software assets.
Monitor and audit IT infrastructure system performance and troubleshoot issues to ensure uninterrupted business operations.
Perform other related duties as assigned by management.

Benefits

Stock options and equity for eligible U.S. full-time roles.
100% covered employee premiums for medical, dental, basic life insurance, and long-term disability.
Affordable vision plan and optional FSA.
PTO, paid sick time, holidays, bereavement time, and parental leave.
Birthday off.
401(k) program with generous company match.
No-cost Employee Assistance Program and travel assistance.
Monthly gym membership reimbursement.
Monthly credits toward food and beverage.
Company outings and on- and off-site team-building events.
Paid training for departments.
Apple laptop for most roles.
Daily catered lunches at the headquarters office.
Fully stocked kitchen at the headquarters office.
Happy hours.
On-site car wash.
Free parking.