IT Manager (Hybrid)

Intact Insurance Specialty Solutions•Farmington, CT

4d•$134,000 - $183,000•Hybrid

About The Position

Intact Insurance Specialty Solutions is hiring an IT Manager for its U.S. Corporate IT team. Based in the Canton, Massachusetts; Boston, Massachusetts; Farmington, Connecticut; or Raleigh, North Carolina offices, the role follows a hybrid schedule. The IT Manager leads the IT Program and Project Management function within the IT Project Management Office (PMO), ensuring consistent project management standards, governance, and delivery practices across the organization. The manager oversees Program and Project Managers who plan, coordinate, and deliver technology initiatives throughout the project lifecycle, including the Software Development Life Cycle (SDLC). The role establishes and enforces standards for planning, lifecycle artifacts, risk and issue management, change control, status reporting, and executive communication. It promotes proactive risk management, effective resource coordination, and alignment of delivery commitments with business priorities. The IT Manager provides leadership, coaching, and performance management to the PMO team and drives improvements in delivery predictability, transparency, and accountability. The position also supports portfolio reviews, steering committees, and change control boards through consolidated reporting, delivery insights, risk information, and recommendations. Intact describes its work as protecting businesses through customized specialty insurance solutions, supported by risk control and claims services.

Requirements

Bachelor’s degree in computer science, information systems, business administration, or a related field, or equivalent work experience.
Seven to 10 years of experience in IT and business or industry roles.
Prior management, supervisory, or team leadership experience.
Advanced knowledge of Portfolio and Program Management, IT applications and technologies, and agile, waterfall, and hybrid delivery methodologies.

Responsibilities

Manage, coach, and develop Program and Project Managers, setting performance expectations and promoting accountability and consistent delivery practices.
Establish and enforce project lifecycle standards across initiation, discovery and requirements, design, development or configuration, testing, deployment, and hypercare; ensure phase gates, entry and exit criteria, and approvals are completed.
Maintain standardized project management methodologies, templates, and controls, and ensure required project artifacts are completed and maintained.
Define and enforce objective Red/Amber/Green (RAG) criteria, reporting standards, and escalation thresholds; ensure timely, accurate reporting on project progress and required mitigation plans or decisions.
Monitor program and project execution against approved baselines, milestones, budgets, and quality expectations; drive corrective actions, issue resolution, and recovery plans.
Ensure proactive identification and management of risks, issues, assumptions, and dependencies; enforce change control and ensure impacts are assessed and approved.
Build relationships with business and technology leaders, vendors, and cross-functional teams; facilitate decisions, resolve delivery impediments, and escalate material risks and variances.
Oversee resource planning, capacity coordination, project budgets, and forecasts; identify resource conflicts and financial variances and partner with leadership to align delivery plans with priorities.
Coordinate early engagement across application development, data, architecture, infrastructure, security, testing, and operations; verify applicable testing, acceptance, security, deployment, support, and operational-readiness criteria before release.
Support portfolio reviews, steering committees, and change control boards with consolidated reporting, delivery insights, risks, and recommendations.
Monitor delivery metrics, identify process improvements, and drive adoption of PMO standards across the organization.