IT Manager (Hybrid)

Intact Specialty Solutions•Farmington, CT

4d•Hybrid

About The Position

Intact Insurance Specialty Solutions is hiring an IT Manager for its Corporate IT team. The role is based in Canton, Massachusetts; Boston, Massachusetts; Farmington, Connecticut; or Raleigh, North Carolina, and follows a hybrid schedule. The IT Manager leads the IT Program and Project Management function within the IT Project Management Office (PMO), ensuring consistent project-management standards, governance, and delivery practices across the organization. The manager oversees Program and Project Managers delivering technology initiatives throughout the project lifecycle, including the Software Development Life Cycle (SDLC). The position establishes PMO standards for planning, lifecycle artifacts, risk and issue management, change control, status reporting, and executive communications. It is accountable for consistent project management, proactive risk handling, effective resource coordination, and alignment of delivery commitments with business priorities. The manager provides leadership, coaching, and performance management to the PMO team and drives continuous improvement in delivery predictability, transparency, and accountability. Intact describes its specialty insurance business as providing tailored coverage, risk-control, and claims services to targeted customer groups. The role supports the U.S. team within Global Specialty Lines, which operates across more than 20 verticals and four markets: the U.S., Canada, the UK, and Europe.

Requirements

Bachelor’s degree in computer science, information systems, business administration, or a related field, or equivalent work experience.
Seven to 10 years of experience in IT and business or industry roles.
Prior management, supervisory, or team leadership experience.
Advanced knowledge of Portfolio and Program Management, IT applications and technologies, and agile, waterfall, and hybrid delivery methodologies.

Responsibilities

Manage, coach, and develop Program and Project Managers; establish performance expectations, accountability, and consistent delivery practices.
Establish and enforce project lifecycle standards across initiation, discovery and requirements, design, development/configuration, testing, deployment, and hypercare; ensure phase gates, entry and exit criteria, and required approvals are completed.
Maintain standardized project-management methodologies, templates, and controls, and ensure required project artifacts are completed and maintained.
Define and enforce objective Red/Amber/Green criteria, reporting standards, and escalation thresholds; ensure accurate, timely reporting on delivery progress and required mitigations or decisions.
Monitor project and program execution against approved baselines, milestones, budgets, and quality expectations; drive corrective actions, issue resolution, and recovery plans.
Ensure proactive identification and management of risks, issues, assumptions, and dependencies; enforce change control and assessment and approval of impacts.
Build relationships with business and technology leaders, vendors, and cross-functional teams; facilitate decisions, resolve impediments, and escalate material risks and variances.
Oversee resource planning, capacity coordination, project budgets, and forecasts; identify conflicts and financial variances and partner with leadership to align delivery plans with priorities.
Coordinate early engagement across application development, data, architecture, infrastructure, security, testing, and operations; verify applicable testing, business acceptance, security, deployment, support, and operational-readiness requirements before release.
Support portfolio reviews, steering committees, and change control boards with consolidated reporting, delivery insights, risks, and recommendations.
Monitor delivery metrics, identify process improvements, and drive adoption of PMO standards across the organization.