Senior Investor Services Analyst

Gen II Fund Services•Denver, CO

6d•$70,000 - $95,000•Hybrid

About The Position

The Senior Investor Services Analyst is an integral member of Gen II’s operations team, primarily providing Investor Services functions to Gen II sponsors and client service teams. The role calls for meticulous attention to detail, strong time management and organizational skills, and the ability to thrive in a fast-paced, deadline-driven environment. The analyst handles client inquiries, investor onboarding and subsequent investor activity, investor records, reporting and notices, audit confirmations, investor correspondence, and capital call and distribution activity. The position also includes training less experienced associates, conducting first-level reviews, supporting client service, following service-level agreements and Gen II policies and procedures, and participating in special projects. Gen II describes itself as a fund administration provider serving private capital asset managers and investors, with more than $2 trillion in private fund capital assets under administration. US employees are required to work a hybrid schedule of three days in the office and two days remotely. Applicants must be legally authorized to work in the United States.

Requirements

2–4 years of experience in the financial services industry.
Proficiency with Microsoft 365.
Strong customer service and client relationship skills.
Ability to manage multiple tasks and projects with different deadlines.
Impeccable attention to detail.
Excellent verbal and written communication skills.
Legally authorized to work in the United States.

Nice To Haves

Bachelor’s degree in Business Administration or Economics.
Private Equity or Hedge Fund Investor Services background.
Experience with investor portals such as Intralinks, Investment Café, Allvue, or InvestorVision.
Experience with Allvue CRM.

Responsibilities

Acknowledge, review, and/or respond promptly to client inquiries, coordinating with internal and external teams as needed.
Review and/or process investor onboarding documentation, including subscription, tax, and AML documentation.
Review and/or process subsequent investor activity and changes to investor static data, including partner transfers, name changes, and contact and wire instruction updates.
Review and/or maintain investor records across multiple internal and external systems.
Review and/or prepare ad hoc, monthly, quarterly, and annual reporting and capital activity notices for sponsor funds and investors.
Review and/or prepare investor audit confirmations and recurring monthly deliverables.
Disseminate and/or review fund and investor correspondence, including capital calls, distributions, partner capital statements, and other sponsor communications, across investor portal platforms.
Track incoming capital call wires and prepare capital distribution payments across client accounts.
Train less experienced associates and conduct first-level reviews of deliverables as responsibilities progress.
Ensure work is completed in accordance with service-level agreements and Gen II best practices, policies, and procedures.
Liaise with the client service team to provide an efficient and excellent service experience for Gen II sponsors.
Participate in special projects.
Operate efficiently in a deadline-driven, high-volume, changing environment.