Senior Investor Services Analyst

Gen II Fund Services•New York, NY

6d•$70,000 - $95,000•Hybrid

About The Position

The Senior Investor Services Analyst is an integral member of Gen II’s operations team, primarily providing Investor Services functions to Gen II sponsors and client service teams. The role requires meticulous attention to detail, strong time management and organizational skills, and the ability to thrive in a fast-paced, deadline-driven, high-volume environment. The analyst supports investor onboarding and ongoing activity, maintains investor records, prepares reporting and communications, handles capital activity, and helps ensure service-level agreements and company procedures are met. The role also includes progressive responsibilities such as training less experienced associates and conducting first-level reviews of deliverables. The position is hybrid, with US employees required to work three days per week in the office and two days remotely. Applicants must be legally authorized to work in the United States. The salary range is $70,000 to $95,000, plus a discretionary bonus and comprehensive benefits; the salary offered within the range depends on experience.

Requirements

Two to four years of experience in the financial services industry.
Proficiency with Microsoft 365.
Strong customer service and client relationship skills.
Ability to manage multiple tasks and projects with differing deadlines.
Meticulous attention to detail.
Excellent verbal and written communication skills.
Must be legally authorized to work in the United States.

Nice To Haves

A bachelor’s degree in Business Administration or Economics.
Background in Private Equity or Hedge Fund Investor Services.
Experience with investor portals such as Intralinks, Investment Café, Allvue, or InvestorVision.
Experience with Allvue CRM.

Responsibilities

Acknowledge, review, and respond promptly to client inquiries while coordinating with internal and external teams as needed.
Review and process investor onboarding documentation, including subscription, tax, and AML documents.
Review and process subsequent investor activity and changes to investor static data, including partner transfers, name changes, and contact and wire instruction updates.
Review and maintain investor records across multiple internal and external systems.
Review and prepare ad hoc, monthly, quarterly, and annual reporting, as well as capital activity notices for sponsor funds and investors.
Review and prepare investor audit confirmations and recurring monthly deliverables.
Disseminate and review fund and investor correspondence, including capital call, distribution, partner capital statement, and other sponsor communications, across investor portal platforms.
Track incoming capital call wires and prepare capital distribution payments across client accounts.
Train less experienced associates and conduct first-level reviews of deliverables as responsibilities progress.
Ensure work is completed in accordance with service-level agreements.
Liaise with the client service team to support an efficient and excellent client service experience for sponsors.
Ensure deliverables follow Gen II best practices, policies, and procedures.
Participate in special projects.
Operate efficiently in a deadline-driven, high-volume, and changing environment.