Senior Investor Services Analyst

Gen II Careers • Denver, CO

5d • Hybrid

About The Position

The Senior Investor Services Analyst is an individual contributor on Gen II’s operations team, primarily providing investor services to Gen II sponsors and client service teams. The role requires meticulous attention to detail, strong time management and organizational skills, and the ability to work effectively in a fast-paced, deadline-driven, high-volume environment. The analyst handles investor inquiries, onboarding and activity, investor records, reporting, fund communications, and capital activity. Progressive responsibilities include training less experienced associates and performing first-level reviews of deliverables. Work must meet service-level agreements and Gen II’s best practices, policies, and procedures. This is a hybrid role for US employees, with three days per week in the office and two days remotely. Applicants must be legally authorized to work in the United States.

Requirements

• 2–4 years of experience in the financial services industry.
• Proficiency with Microsoft 365.
• Strong customer service and client relationship skills.
• Ability to manage multiple tasks and projects with differing deadlines.
• Meticulous attention to detail.
• Strong verbal and written communication skills.
• Legally authorized to work in the United States.

Nice To Haves

• Bachelor’s degree in Business Administration or Economics.
• Background in private equity or hedge fund investor services.
• Experience with investor portals such as Intralinks, Investment Café, Allvue, or InvestorVision.
• Experience with Allvue CRM.

Responsibilities

• Acknowledge, review, and respond promptly to client inquiries, coordinating with internal and external teams as needed.
• Review and process investor onboarding documentation, including subscription, tax, and anti-money-laundering documentation.
• Review and process subsequent investor activity and changes to investor static data, including partner transfers, name changes, contact updates, and wire instruction updates.
• Review and maintain investor records across internal and external systems.
• Review and prepare ad hoc, monthly, quarterly, and annual reporting, as well as capital activity notices for sponsor funds and investors.
• Review and prepare investor audit confirmations and recurring monthly deliverables.
• Disseminate and review fund and investor correspondence, including capital call, distribution, partner capital statement, and other sponsor communications, across investor portal platforms.
• Track incoming capital call wires and prepare capital distribution payments across client accounts.
• Train less experienced associates and perform first-level reviews of deliverables.
• Complete work in accordance with service-level agreements.
• Liaise with the client service team to support an efficient and excellent client service experience for sponsors.
• Execute deliverables in line with Gen II best practices, policies, and procedures.
• Participate in special projects.
• Work efficiently in a deadline-driven, high-volume, and changing environment.

Benefits

• Comprehensive benefits package focused on physical, mental, and financial well-being.
• Discretionary bonus.
• Opportunities for personal and professional career development.
• Training to advance technical and personal skill sets.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed