Senior Institutional Mental Health Account Specialist, Neuroscience – COBENFY –Phoenix S, AZ

Bristol Myers Squibb • Phoenix, AZ

26d • $147,560 - $178,808 • Onsite

About The Position

The Institutional Mental Health Account Specialist (MHAS) supports the U.S. commercialization of COBENFY and promotes BMS medicines to appropriate patients across a defined territory or region. The role engages healthcare providers and care team members at Community Mental Health Centers, Certified Community Behavioral Health Centers, and hospitals, and is a critical member of the hospital launch team. Geographies may cover multiple states.

The specialist delivers a differentiated customer experience through scientific dialogue, consistent on-label discussions, and effective partnerships. They build and maintain professional credibility with regional thought leaders, community- and hospital-based healthcare professionals, medical groups, office staff, and other patient-care stakeholders. The position collaborates with BMS functions, including Therapeutic Area Specialists and Key Account Managers, to address customer and account needs while prioritizing safe and appropriate product use and business results.

This is a field-based role anticipated to spend 100% of its time engaging customers at community mental health centers, certified community behavioral health centers, and hospitals.

Requirements

• Advanced scientific degree and/or preferably at least 5 years of pharmaceutical or biotechnology experience in healthcare sales, as an MSL, HCP, or nurse.
• Ability to communicate scientific or clinical data accurately and convincingly to help physicians serve patients.
• Experience building and maintaining credibility with community- and hospital-based customers, office staff, case managers, and other customer-influence-network members.
• Demonstrated understanding of acute care, hospitals, healthcare systems, and institutional treatment dynamics.
• Experience engaging P&T committee members and knowledge of formulary and reimbursement processes.
• Strong account management skills, superior selling competencies, and a track record of meeting or exceeding sales goals.
• Ability to work effectively across functions with a collaborative, positive team mindset.
• Strong communication and presentation skills, scientific learning agility, and ability to explain clinical data clearly.
• Ability to analyze prescribing patterns, market trends, HCP preferences, and product and clinical data; segment HCPs and tailor engagement accordingly.
• Ability to use digital communication channels, internal software or CRM tools, and Medical on Call technology effectively and compliantly.
• Business acumen, resourcefulness, problem-solving ability, integrity, good judgment, and the ability to develop, execute, and adjust business plans.
• Must meet company requirements to be a Qualified Driver, including being at least 21 years old, holding a valid driver's license in good standing, and having an acceptable driving risk level.

Nice To Haves

• Experience in Psychiatry.
• Experience in Community Mental Health Centers, Certified Community Behavioral Health Centers, and hospitals.

Responsibilities

• Promote approved indications of BMS products within an assigned territory or region and meet or exceed sales targets compliantly.
• Create demand by presenting balanced clinical and scientific rationale for using products in appropriate patients.
• Maintain and grow scientific expertise in assigned products and therapeutic areas.
• Develop and implement territory and account plans, including strategic drivers, tactics, and appropriate resources for engaging healthcare providers, administrators, influencers, and hospital staff.
• Use available tools to generate insights and inform call plans, and provide feedback to leadership about those tools.
• Build relationships with hospital clinical practices, pharmacy departments, P&T committees, and other influencers to support formulary access and product availability.
• Understand access, affordability, reimbursement services, payer and formulary processes, hospital treatment pathways, discharge planning, and multidisciplinary care coordination.
• Use approved scientific resources and publications to provide medically accurate information and conduct balanced, on-label scientific discussions with healthcare professionals.
• Conduct in-office presentations, such as lunch-and-learns, and discuss product-related scientific information consistent with the product label.
• Organize external speaker programs using approved Speakers Bureau speakers and facilitate scheduling and logistics.
• Maintain working expertise in emerging data for approved indications and use Medical on Call for unsolicited questions and complex technical inquiries.
• Collaborate with other field teams and matrix team members to improve customer experience, arrange approved promotional programs and hospital initiatives, and share relevant insights internally.
• Comply with laws, regulations, and BMS policies governing the role.

Benefits

• Comprehensive benefit plans, including wellbeing support, retirement and financial protection benefits, and medical, dental, vision, life, and disability insurance offerings, subject to plan terms and eligibility.
• Flexible Time Off for eligible U.S.-based exempt employees, subject to manager approval.
• 11 paid company holidays annually.
• Depending on eligibility, paid sick leave, up to two paid volunteer days per year, summer-hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs.
• Eligible employees may receive an annual Global Shutdown between Christmas Day and New Year's Day.
• Additional discretionary cash incentives and stock opportunities may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed