Senior Institutional Mental Health Account Specialist, Neuroscience – COBENFY –Phoenix S, AZ

Bristol Myers Squibb • Phoenix, AZ

25d • Onsite

About The Position

The Senior Institutional Mental Health Account Specialist (Institutional MHAS) is a field-based role supporting the U.S. commercialization of COBENFY, a treatment for schizophrenia that targets muscarinic receptor circuits. The specialist calls on providers and care team members at Community Mental Health Centers, Certified Community Behavioral Health Centers, and hospitals; the territory may cover multiple states. The role is anticipated to spend 100% of its time in the field engaging with customers at these institutions.

The primary goal is to drive demand for BMS medicines in the portfolio for appropriate patients while prioritizing safe and appropriate product use and meeting business performance objectives. The specialist delivers a differentiated customer experience through scientific dialogue, consistent on-label discussions, and effective partnership. They build and maintain credibility with regional thought leaders, community- and hospital-based healthcare professionals, medical groups, office staff, and other stakeholders across the patient care continuum. The role partners with other BMS field teams, including Therapeutic Area Specialists and Key Account Managers, to address customer and account needs.

The specialist develops territory and account plans, promotes approved product indications compliantly, and uses data and available tools to guide customer engagement. Within hospitals, the role builds relationships with clinical and pharmacy stakeholders, including Pharmacy and Therapeutics committees, to support formulary access and product availability. The specialist also develops expertise in access, affordability, reimbursement, hospital treatment pathways, discharge planning, and multidisciplinary care coordination.

The position requires scientifically accurate, balanced communication using approved resources and publications. The specialist conducts presentations and on-label product discussions, organizes approved speaker programs, stays current on emerging data for approved indications, and uses Medical on Call for unsolicited questions and complex technical inquiries. The role works collaboratively across functions and complies with applicable laws, regulations, and BMS policies.

The position requires operation of a company-provided vehicle. Employment offers are contingent on meeting the company's Qualified Driver requirements, including being at least 21 years old, holding a valid driver's license in good standing, and meeting the company's driving-risk standards.

Requirements

• Advanced scientific degree and/or 5 or more years of pharmaceutical or biotechnology experience in healthcare sales, as an MSL, HCP, or nurse.
• Ability to communicate scientific or clinical data accurately and convincingly to help physicians serve their patients.
• Demonstrated experience building and maintaining credibility with community- and hospital-based customers, office staff, case managers, and others in customer influence networks.
• Demonstrated understanding of acute care, hospitals, healthcare systems, and institutional treatment dynamics.
• Experience engaging Pharmacy and Therapeutics committee members and knowledge of formulary and reimbursement processes.
• Strong account management skills, superior selling competencies, and a proven record of meeting or exceeding sales goals.
• Ability to work effectively cross-functionally with a positive team mindset.
• Strong selling and promotional skills demonstrated by a track record of performance.
• Excellent communication and presentation skills for explaining scientific and clinical data clearly to healthcare professionals.
• Ability to analyze prescribing patterns, market trends, healthcare professional preferences, and product-related data.
• Ability to segment healthcare professionals and tailor communication and presentations to their needs.
• Ability to use digital communication channels and internal software or CRM tools to manage compliant data, track interactions, and plan engagements.
• Ability to use Medical on Call technology effectively and keep current with technological changes.
• Business acumen to understand market drivers and develop, execute, and adjust business plans.
• Learning agility, integrity, good judgment, resourcefulness, and the ability to balance individual drive with collaboration.
• For the company-provided vehicle: at least 21 years of age, a driver's license in good standing issued by the state of residence, and a driving risk level acceptable to the company.

Nice To Haves

• Experience in Psychiatry.
• Experience in Community Mental Health Centers, Certified Community Behavioral Health Centers, and hospitals.

Responsibilities

• Promote approved indications of BMS products within the assigned territory or region and meet or exceed sales targets compliantly.
• Create demand for BMS medicines by presenting balanced clinical and scientific rationale for use in appropriate patients.
• Maintain and grow scientific expertise in assigned products and therapeutic areas.
• Develop and implement territory and account plans for healthcare providers, hospital administrators, key influencers, and ancillary hospital staff.
• Use available tools to derive insights, inform call plans, and provide feedback to leadership on tool effectiveness.
• Build professional relationships with clinical and pharmacy stakeholders, Pharmacy and Therapeutics committee members, and other hospital influencers to support formulary access and product availability.
• Develop understanding of access, affordability, reimbursement, payer and formulary matters, hospital treatment pathways, discharge planning, and multidisciplinary care coordination.
• Use approved scientific resources and publications to provide medically accurate, balanced, on-label information to healthcare professionals.
• Conduct in-office presentations and discuss product-related scientific information consistent with product labeling.
• Organize external speaker programs using approved speakers and facilitate scheduling and logistics.
• Maintain working expertise on emerging data for approved indications and engage Medical on Call to address unsolicited questions and complex technical inquiries.
• Collaborate with other field teams and internal stakeholders to improve the customer experience and share relevant insights.
• Work with matrix team members to arrange approved promotional programs and hospital initiatives.
• Comply with laws, regulations, and BMS policies governing company conduct.
• Operate a company-provided vehicle while meeting the company's Qualified Driver requirements.

Benefits

• Wellbeing support, retirement and financial protection benefits, and medical, dental, vision, life, and disability insurance offerings, subject to plan terms and eligibility.
• Flexible Time Off for eligible U.S.-based exempt employees, subject to manager approval.
• 11 paid company holidays each year.
• Depending on eligibility, paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs.
• Eligible employees may receive an annual Global Shutdown between Christmas Day and New Year's Day.
• Potential eligibility for discretionary cash incentives and stock opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed