Senior Inside Sales Specialist

Winsupply • Moraine, OH

6d

About The Position

Winsupply is a group of more than 680 locally owned wholesale distribution companies across industries including HVAC, Plumbing, and Electrical. Its support services campus provides finance, accounting, IT, and other back-office support to help local entrepreneurs succeed.

Winsupply Sourcing Services (WSS) operates approximately 3.5 million square feet of wholesale warehouse space and provides inventory and vendor management solutions. The Senior Inside Sales Specialist serves as a primary, high-touch liaison for assigned core local companies across the Winsupply network. The role supports revenue growth, profitability, and operational excellence through inside sales, inventory management, and technical product expertise across HVAC, Plumbing, Electrical, and PVF categories.

The position manages account relationships and Sourcing commitments, supports sales execution and utilization, administers inventory and purchasing systems, and reviews account and performance data to identify improvements. It involves frequent communication and cross-functional collaboration, handling a high volume of inquiries, and occasional overnight travel of up to 10% as needed.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, Industrial Distribution, or a related field; experience may be considered in lieu of a degree.
• At least 5 years of progressive B2B inside sales, account management, or wholesale distribution experience.
• Strong technical knowledge across core product categories such as HVAC, Plumbing, Electrical, and PVF.
• Proven ability to manage high-touch key accounts, handle complex purchase orders and inventory rebalancing, and independently resolve credit or shipping discrepancies.
• Previous experience and strong proficiency with CRM platforms such as Jira, ERP systems, Microsoft Office, and Google Suites.
• Ability to balance a high volume of daily inquiries in a fast-paced environment.
• Exceptional written and verbal communication skills.
• Analytical and problem-solving mindset.
• Ability to independently resolve discrepancies with minimal oversight.

Nice To Haves

• At least 7 years of B2B sales and account management experience specifically within wholesale distribution.
• Hands-on experience managing Vendor Managed Inventory (VMI) programs and using purchasing tools such as WISE and Trucommerce/Datalliance.
• Demonstrated success analyzing account stratification data, monitoring KPI metrics against departmental benchmarks, and presenting formal annual business reviews to key decision-makers.
• Track record of identifying operational inefficiencies, proposing continuous improvement solutions to leadership, and partnering with Outside Sales to drive revenue expansion.

Responsibilities

• Build trusted relationships with key decision-makers at core local companies through regular communication and proactive engagement.
• Retain and manage additional commitments within local company Sourcing contract agreements.
• Resolve Sourcing-related inquiries by phone and email, including questions about pricing, product availability, substitutions, and back-order status; coordinate with other Sourcing teams when needed.
• Collaborate with Outside Sales, Warehouse Operations, Finance, Procurement, and inter-company teams to improve customer experience and operational efficiency.
• Partner with Outside Sales on tactical sales plans, key-account targeting, revenue goals, and market-share goals.
• Provide technical product validation and ordering assistance across HVAC, Plumbing, Electrical, and PVF categories, and promote special offers.
• Recommend ways for local companies to maximize Sourcing utilization and help them navigate changes in Sourcing operations.
• Maintain accurate CRM data in Jira, tracking interactions and account intelligence for forecasting and analytics.
• Manage WSS inventory procurement for core local companies enrolled in the Sourcing VMI program, including issuing purchase orders and facilitating rebalances and returns.
• Monitor contracted product lines, including min/max levels, fill rates, stockouts, inventory turns, and days on hand, and recommend inventory improvements.
• Maintain, integrate, and optimize WSS purchasing software, including WISE and Trucommerce/Datalliance, supporting item onboarding, alert resolution, and automated replenishment.
• Handle credits for defective items, concealed damage, shipping and damage discrepancies, price discrepancies, and other issues related to Sourcing-sold inventory.
• Review historical data and develop improved integrated operational strategies; present key performance metrics to assigned core local companies at least annually.
• Implement targeted solutions to bring performance metrics in line with departmental benchmarks.
• Provide management with ideas and solutions to improve WSS processes.
• Perform other duties as assigned, including occasional overnight travel of up to 10% as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior