Senior Inside Sales Specialist

Winsupply•Moraine, OH

10h

About The Position

Winsupply Sourcing Services (WSS) operates approximately 3.5 million square feet of wholesaling warehouse space and provides inventory and vendor management solutions. The Senior Inside Sales Specialist is a high-touch liaison for assigned core partner local companies across the Winsupply network. The role drives revenue growth, profitability, and operational excellence through inside sales support, inventory management, and technical product expertise across HVAC, Plumbing, Electrical, and PVF categories. The specialist builds and maintains relationships with local-company decision-makers, supports sales execution in partnership with Outside Sales, advises on product and sourcing questions, manages inventory and purchasing processes for participating companies, and uses systems and performance data to improve customer and operational outcomes. The position may require occasional overnight travel, up to 10%, as needed.

Requirements

Bachelor’s degree in Business Administration, Supply Chain Management, Industrial Distribution, or a related field; relevant experience may be considered in lieu of a degree.
At least 5 years of progressive B2B inside sales, account management, or wholesale distribution experience.
Strong technical knowledge of core product categories such as HVAC, Plumbing, Electrical, and PVF.
Demonstrated ability to manage high-touch key accounts, complex purchase orders, inventory rebalancing, and credit or shipping discrepancies independently.
Experience and strong proficiency with CRM platforms such as Jira, ERP systems, Microsoft Office, and Google Suites.
Ability to balance high-volume daily inquiries in a fast-paced environment.
Exceptional written and verbal communication skills.
Analytical and problem-solving mindset.
Ability to resolve discrepancies independently with minimal oversight.
Deep industry product knowledge.

Nice To Haves

At least 7 years of B2B sales and account management experience specifically within wholesale distribution.
Hands-on experience managing Vendor Managed Inventory (VMI) programs and using purchasing tools such as WISE and Trucommerce/Datalliance.
Experience analyzing account stratification data, monitoring KPI metrics against departmental benchmarks, and presenting formal annual business reviews to key decision-makers.
Experience identifying operational inefficiencies, proposing continuous-improvement solutions to leadership, and partnering with Outside Sales to drive revenue expansion.

Responsibilities

Build trusted relationships with decision-makers at assigned core local companies through regular communication and proactive engagement.
Retain and manage additional commitments within local-company Sourcing contract agreements.
Resolve Sourcing inquiries by phone and email, including questions about pricing, availability, substitutions, and back-order status; coordinate with other Sourcing teams when needed.
Collaborate with Outside Sales, Warehouse Operations, Finance, Procurement, and inter-company teams to improve customer experience and operational efficiency.
Partner with Outside Sales to execute tactical sales plans, target accounts, and achieve revenue and market-share goals.
Provide technical product expertise across HVAC, Plumbing, Electrical, and PVF categories, assist with ordering validation, and promote special offers.
Recommend ways for local companies to maximize Sourcing utilization and help them navigate operational changes.
Maintain accurate CRM data in Jira, tracking interactions and intelligence for forecasting and analytics.
Manage inventory procurement for core local companies enrolled in the Sourcing VMI program, including issuing purchase orders and facilitating rebalances and returns.
Monitor contracted product lines for min/max levels, fill rates, stockouts, inventory turns, and days on hand, and recommend inventory improvements.
Maintain, integrate, and optimize WSS purchasing software, including WISE and Trucommerce/Datalliance, for item onboarding, alert resolution, and automated replenishment.
Process credit requests and issuances for defects, concealed damage, shipping and damage discrepancies, and price discrepancies involving Sourcing-sold inventory.
Analyze historical data, develop integrated operational strategies, and present key performance metrics to assigned core local companies at least annually.
Implement solutions to bring performance metrics in line with departmental benchmarks.
Provide management with ideas and solutions to improve WSS processes.
Perform other duties as assigned, including occasional overnight travel up to 10% as needed.