Inside Sales Specialist

Mettler Toledo•Lutz, FL

7d•Onsite

About The Position

Join METTLER TOLEDO’s Inside Sales Team and be the first point of contact for Product Inspection customers—helping them find the right service solutions while driving sales growth. In this high-impact role, you’ll turn inbound calls, emails, and web inquiries into qualified leads and support Field Sales in delivering an exceptional customer experience.

Requirements

At least 2-3 years in sales, customer service and/or marketing experience
Knowledge of Microsoft Office programs
A daring spirit and a preference for work in a fast-paced sales environment
A confirmed ability and technical acumen to learn our products and sell our service contracts
The ability to communicate product knowledge, differentiate from the competition, and solve customer problems
Excellent people skills to create rapport with prospects quickly

Nice To Haves

Inbound or outbound call center experience or worked in a sales development role before is a plus

Responsibilities

Manage inbound customer demand through the Service Parts inbox, including calls, emails, and mt.com requests for pricing, availability, and quotes.
Respond promptly and professionally to customer inquiries, building interest in METTLER TOLEDO Service and guiding customers through the sales cycle.
Qualify and distribute leads to the appropriate Sales Representatives for follow-up; enter and pursue select leads through closure.
Support Field Sales with quoting and lead-nurturing activities to help maximize productivity and meet sales targets.
Maintain accurate and complete CRM data to ensure database integrity.
Provide team leadership with regular updates on recurring issues, customer trends, and opportunities for improved sales approaches.
Develop and apply knowledge of Product Inspection product lines, service offerings, and internal sales systems, including SAP CRM and ECC.
Make sound, timely decisions on daily processes and determine when to engage Sales, Marketing, Accounting, or other teams regarding discounts, special terms, escalations, or opportunities.
Communicate professionally and proactively with internal and external customers, identifying process or communication breakdowns and recommending solutions with minimal supervision.
Work collaboratively with Sales and Support teams in a fast-paced, variable environment to meet operational and sales goals.
Perform other duties as assigned.