Inside Sales Specialist

Erie Materials•Scranton, PA

About The Position

The Inside Sales Specialist provides sales and service support to customers and the territory management team in a fast-paced environment. The role handles product sales, price quotes, order entry, delivery scheduling, customer follow-up, and related duties. It involves personalized customer service in person and by phone, communication with customers, vendors, managers, dispatch, and other employees, and maintaining a professional demeanor in person and through electronic communication. The position also supports inventory control, warehouse and delivery staff, showroom organization, and customer and sales training activities. Minimal travel to training events, customer events, and trade shows may be required as needed.

Requirements

High school diploma or GED and two years of related work experience and/or sales training, or an equivalent combination of education and experience.
Exceptional time-management and organizational skills.
Ability to read and interpret documents such as job specifications and product manuals.
Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
Strong basic math skills, including adding, subtracting, multiplying, and dividing in all units of measure.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and other employees.
Basic Microsoft Office, Excel, and Outlook skills, or ability to learn them.
Experience using an ERP system, or ability to learn an automated ERP system.

Nice To Haves

Valid driver’s license.
Knowledge of building materials products.

Responsibilities

Communicate and work effectively with customers, vendors, management, dispatch, and other employees.
Greet customers in person and over the phone professionally and courteously.
Provide customers with product information, specials and promotions, and comparisons of products offered.
Identify and sell accessories and other products related to customer orders.
Provide product quotations and follow up with customers about potential orders.
Enter customer orders into the ERP system.
Purchase special-order products through vendors and follow up with customers and vendors as needed.
Respond to customer inquiries and complaints, handling feedback efficiently to support customer satisfaction.
Process cash and credit card sales transactions, purchase order and receiving paperwork, returns, credits, and back orders.
Schedule deliveries with the dispatcher and/or Distribution Center.
Provide accurate customer information to the accounting department and obtain manager approval for pricing issues.
Support Territory Managers with prospective customer needs.
Assist with inventory control, run inventory reports, compare reports to invoices, and work with warehouse management to resolve inventory discrepancies.
Coordinate special orders through the purchasing department and intercompany transfers with the Distribution Center.
Organize showroom literature, samples, and displays.
Participate in frequent training on products, sales techniques, and other job-related topics.
Maintain customer files and staple, collate, and file paperwork.
Support warehouse and delivery staff as needed.
Travel minimally to training events, customer events, and trade shows as needed.
Perform additional duties and responsibilities as assigned.
Communicate with managers, employees, customers, and vendors while maintaining a professional and friendly demeanor in person and electronically.