Senior Infrastructure Specialist

Iberdrola•Vestal, NY

6d•Onsite

About The Position

The Senior Infrastructure Specialist defines, maintains, and supports Operational Smart Grids (OSG) infrastructure policies, standards, best practices, procedures, tools, and projects to support efficient, resilient, and secure operations of OSG-supported applications and facilities. The role works directly with technical teams and external vendors to provide operational support for diverse enterprise services, monitors performance to identify improvements, and aligns operational requirements with corporate requirements, security frameworks, and applicable regulatory compliance. The employee is expected to be self-motivated and able to work without supervision. The position is based in Binghamton or Rochester, New York, and follows an office schedule five days a week. It provides 24x7 on-call support and may involve work outside the regular schedule or job duties during a system emergency. The role may also be assigned NERC Reliability Standards compliance responsibilities related to Critical Infrastructure Protection and/or Operations and Planning.

Requirements

Bachelor's degree in Business, Computer Science, or another technical discipline, or additional relevant experience and/or related technical certifications in lieu of the degree.
At least seven years of experience working with infrastructure solutions in an enterprise environment.
At least four years of experience with packet-capturing software.
Experience with networking and networking protocols.
Experience with dynamic routing protocols, including BGP and OSPF, on firewall hardware.
Familiarity with firewall technologies such as Check Point, Cisco ASA, or Palo Alto.
Experience with security tools and scripting.
Strong routing and switching experience, including BGP, OSPF, VPC, traffic engineering, and multicast.
Ability to collaborate diplomatically and effectively with customers, coworkers, professional colleagues, managers, and staff.
Ability to work effectively both in a team and independently with limited supervision.
Excellent problem-solving skills and a commitment to customer service.
Outstanding oral and written communication skills.
Ability to accept responsibility for personal and fellow employees' safety and health.

Nice To Haves

Experience with SDN and load balancing; associated certifications are preferred.
Virtual switching experience with Cisco Nexus technology.
Experience in one or more of the following areas: data center operations; disaster recovery/business continuity planning and execution; security and compliance management.
Fundamental understanding of UNIX, Linux, or Microsoft operating systems, VMware, or Citrix.
Experience with SD-WAN and other tunneling or encryption transport technologies.
Network security automation and DevOps experience.
Proficiency in security technologies including network security, NAC, micro-segmentation, and network security architecture.
Experience deploying Network Access Control in a large enterprise.

Responsibilities

Respond promptly to assigned incidents, tasks, and requests to meet Service Level Agreements.
Work with internal clients, suppliers, contractors, project teams, and technical staff to identify, design, and support technical solutions.
Design, plan, and implement environmental changes for improvements or projects.
Maintain infrastructure technologies in accordance with the change management process.
Lead technical implementation plans for infrastructure technologies.
Lead the evaluation, selection, and testing of hardware and software products.
Maintain regulatory compliance under NERC/CIP guidelines.
Maintain high-quality security controls for critical SCADA systems.
Perform or coordinate special assignments from OSG Infrastructure Management.
Provide 24x7 on-call support.
Provide professional and technical mentoring to team members.
Monitor operational performance and identify opportunities for improvement.
Align operational requirements with applicable corporate requirements, security frameworks, and regulatory compliance.