Infrastructure Specialist

Eaton Corporation•Asheville, NC

2d•$84,000 - $123,000•Onsite

About The Position

Eaton’s Corporate Sector is hiring an Infrastructure Specialist based at its Arden, North Carolina facility. The role provides site support and ensures compliance with company policies and procedures, serving local and remote Eaton users. The specialist owns day-to-day IT operations, site health, and customer experience, restores IT services promptly and effectively, and leads regional improvement initiatives. The position supports workforce productivity and end-user computing, including client hardware and operating systems, productivity software, mobile devices, desktop support, virtual desktops, printers, and peripherals. It also provides hands-on server-room support; assists with physical security systems; troubleshoots network, operational technology, and unified communications systems; supports cellular technology; and creates technical documentation. The role prioritizes AI tools and identifies opportunities for automation and improved efficiency. The specialist follows IT service management processes and service-level agreements, refreshes the IT disaster recovery plan annually, contributes to IT processes supporting manufacturing equipment, and leads inventory, risk assessment, and profit planning activities that inform infrastructure budgeting and spending. The role participates in audits, applies cybersecurity and compliance practices, maintains accurate ServiceNow records, and uses Lean, root-cause analysis, and continuous-improvement methods. The position leads small technical project teams, mentors new hires, coordinates telecommunications vendors, independently resolves user issues, and builds partnerships with plant leadership and business stakeholders. It may include specialization in business relationship management, operational excellence, network infrastructure, mergers and acquisitions, project management, or end-user computing and mobility. Responsibilities also include supporting infrastructure deployments and site changes, providing executive support, being on call as needed, and traveling up to 25%.

Requirements

Associate degree plus 3 years of IT experience, or high school diploma plus 5 years of IT experience.
Must be a U.S. person as defined by ITAR: U.S. citizen, U.S. permanent resident, political asylee, or refugee.
Must be legally authorized to work in the United States without company sponsorship now or in the future.
Candidates must be within a 50-mile radius of Arden, North Carolina; active-duty military service member candidates are exempt from this geographic limitation.
Intermediate knowledge of Microsoft Windows operating systems and Microsoft Office applications, including PowerPoint, Excel, SharePoint, and Outlook.
Intermediate knowledge of hardware and equipment such as PCs and peripherals, OT systems, scanners, printers, switches, wireless access points, virtual machines, UPS systems, mobile phones, and manufacturing equipment.
Intermediate knowledge of IT infrastructure including networks, servers, storage, and phone systems.
Ability to adapt and learn while supporting complex environments with varied operating systems and desktop, network, phone, and mobile technologies.
Knowledge of ITSM/ITIL practices, including asset, incident, request fulfillment, problem, and change management.
Ability to lead IT initiatives across the organization.
Excellent customer-service and communication skills, including explaining technical content to nontechnical users and communicating across audiences.
Ability to work effectively with people at all organizational levels and provide instructional guidance to customers.
Demonstrated self-motivation, leadership, responsibility, teamwork, problem-solving, technical agility, time management, flexibility, ability to work under pressure, conflict resolution, and negotiation skills.
Sound judgment, attention to detail, empathy, accountability, and effective conflict resolution.
Willingness to pursue training and development opportunities and use complex data to draw conclusions, present solutions, and drive improvements.

Nice To Haves

Bachelor’s degree in IT from an accredited institution.
At least 5 years of relevant IT service-delivery experience.
ITIL Foundations certification.
CompTIA A+ certification.
Experience mentoring analysts.

Responsibilities

Provide site IT support and ensure compliance with Eaton policies and procedures.
Own day-to-day IT operations, site health, and the site customer experience; restore interrupted IT services quickly and effectively.
Support end-user hardware, operating systems, productivity software, Office 365, mobile devices, desktop environments, virtual desktops, printers, and peripherals.
Provide hands-on server-room support, including safety and environmental monitoring and installation or troubleshooting of servers, virtual machines, and UPS systems.
Support visitor management, access control, and video surveillance technologies.
Troubleshoot LAN/WAN, SD-WAN, operational technology environments, network security, and site connectivity.
Deploy and troubleshoot VoIP, telephony, conference-room technology, digital signage, call-center connectivity, and POTS-in-a-Box solutions.
Support on-site cellular technology and mobile communication devices, including femto cells.
Create and maintain technical documentation and prioritize AI tools and automation opportunities in standard work.
Follow ITSM processes for asset, change, incident, request, problem, and project management, meeting service-level agreements.
Refresh the IT disaster recovery plan annually and conduct stakeholder walkthroughs when required.
Provide input on IT processes supporting manufacturing equipment and lead inventory, risk assessment, and profit-planning processes.
Influence IT infrastructure budgeting, forecasting, and spending; participate in internal audits of IT processes, procedures, software, and systems.
Follow cybersecurity protocols, report suspicious activity, support disaster recovery planning, and adhere to ITAR/CTD compliance and company policies.
Apply Lean Daily Management practices, maintain accurate ServiceNow records, and manage ticket queues for timely resolution.
Use Eaton Business System, root-cause analysis, and continuous-improvement tools to improve service delivery.
Lead small technical project teams and mentor new hires and support onboarding.
Coordinate on-site telecommunications providers.
Resolve user issues independently, manage expectations, follow up, and take ownership of site IT issues.
Build trusted relationships with plant leadership and serve as a liaison between IT and business stakeholders.
Depending on area of specialization, align customer demands with IT strategy; analyze aged or breached tickets; support network security and segmentation; assist with M&A deployments; lead small-to-mid-sized projects; or optimize EUC and mobile-device-management platforms.
Support infrastructure deployments for ShopFloor, IoT, workflow systems, site closures and extensions, M&A, TSA, voice, network, and plant modernization.
Provide white-glove and executive support.
Perform additional duties as directed; be on call as needed and travel up to 25%.