Senior Immigration Consultant

CIBT•Houston, TX

About The Position

The Senior Consultant, U.S. Immigration supports the delivery and management of U.S. immigration cases for corporate clients and their employees. The role manages cases throughout the immigration lifecycle, provides high-quality case support, coordinates with attorneys and internal stakeholders, and helps ensure work progresses accurately, efficiently, and in accordance with client expectations and service standards. As a senior individual contributor, the position provides guidance to Consultants and junior colleagues on complex matters, identifies potential risks, and supports consistent quality across U.S. immigration casework. It does not carry formal people-management responsibility unless separately assigned. The role also supports client and employee communications, compliance and quality activities, workload and billing discipline, and improvements to case-delivery processes.

Requirements

Bachelor's degree or equivalent relevant professional experience.
Strong experience supporting U.S. business immigration cases in a corporate immigration environment.
Ability to independently manage a high-volume U.S. immigration caseload.
Strong understanding of U.S. immigration case processes and documentation requirements.
Experience working with corporate clients and foreign national employees.
Experience coordinating case preparation with U.S. immigration attorneys.
Excellent written and verbal communication skills.
Strong organizational skills and ability to manage multiple deadlines and changing priorities.
Strong attention to detail, sound judgment, and commitment to quality.
Ability to identify potential risks and escalate them appropriately.
Demonstrated ability to support and mentor less experienced team members.
Professionalism, discretion, integrity, and ability to maintain confidentiality.

Nice To Haves

Experience supporting multinational corporate immigration programs.
Experience using immigration case management systems and related technology.
Experience contributing to quality assurance, audit, training, or process-improvement initiatives.

Responsibilities

Manage a portfolio of U.S. business immigration cases from initiation through completion.
Coordinate collection and review of information and supporting documentation for case preparation.
Prepare immigration forms, supporting documents, case materials, and related correspondence for attorney review, as applicable.
Monitor case progress, filing deadlines, status expiration dates, and outstanding documentation.
Provide timely and accurate case updates to corporate clients and foreign national employees.
Support complex, sensitive, or time-critical matters and escalate potential risks appropriately.
Coordinate with U.S. immigration attorneys on case strategy, documentation, review, and filing.
Maintain complete and accurate case records in the applicable case management system.
Serve as a primary contact for assigned cases and respond to client and employee inquiries professionally and within expected response times.
Communicate documentation requirements, next steps, anticipated case progression, and outstanding actions; proactively follow up to keep cases moving.
Manage expectations and escalate sensitive, complex, or urgent matters appropriately.
Deliver client service in accordance with agreed service levels.
Ensure casework is complete, accurate, and prepared to required quality standards; identify inconsistencies, missing information, and potential risks before attorney review.
Follow client protocols, internal procedures, quality-control requirements, and confidentiality obligations.
Support file reviews, audits, and remediation activities, and maintain correspondence and case documentation in client files.
Identify opportunities to improve case processes, templates, and workflows.
Provide day-to-day guidance to Consultants and junior team members, assist with complex case scenarios, and support onboarding and training.
Share knowledge, best practices, and relevant U.S. immigration updates, and help maintain consistent case-preparation quality.
Manage workload to meet deadlines and client service levels; ensure work remains within agreed service scope and escalate potential out-of-scope activities before undertaking additional work.
Support accurate and timely billing by ensuring case activities and applicable fees are captured.
Contribute to improvements in efficiency, quality, and consistency across U.S. case delivery.