Immigration Consultant (Experienced)

Who we are: BAL•Santa Clara, CA

About The Position

The Immigration Consultant is an early-to-mid-career legal delivery professional who supports high-volume immigration casework and provides day-to-day client service. Reporting to an Associate or Senior Associate, the role focuses on case production, routine client communication, and building procedural expertise across immigration processes. The Consultant is a primary contact for routine client inquiries, manages immigration filings through established workflows, and performs administrative work that supports accurate, compliant, and timely case progression. Responsibilities include supporting initial case assessments, gathering client information and documentation, drafting forms and supporting letters, and coordinating with government agencies on case updates, Requests for Evidence (RFEs), and deadlines. The role requires strong organization, management of large workloads using reports and dashboards, and precise documentation in accordance with legal and firm standards. The Consultant builds foundational paralegal knowledge across immigration case types, keeps current with changes to immigration law and policy, and participates in training and process improvement. Approximately 90% of time is allocated to casework and client engagement and 10% to ongoing learning and development.

Requirements

Bachelor’s degree, or 0–5 years of business immigration experience, or a combination of education and experience demonstrating readiness for the role.
Strong attention to detail in preparing accurate, compliant immigration forms, letters, and case documentation.
Ability to communicate professionally and promptly with clients about routine inquiries and information requests.
Strong organization and time-management skills to prioritize high-volume workloads and meet deadlines.
Ability to learn new processes, systems, and immigration requirements quickly and apply them to casework.
Technical proficiency with case management systems and document-handling tools.
Ability to maintain complete, organized case records and strong data integrity.
Basic case assessment and problem-solving skills, including appropriate escalation of issues or anomalies.
Ability to collaborate reliably with attorneys and colleagues.
Professional discretion when handling sensitive information and a service-focused demeanor.
Ability to follow established workflows, templates, and filing protocols consistently.

Responsibilities

Serve as the primary point of contact for routine client communications and respond to inquiries and updates promptly and professionally.
Initiate, assess, prepare, assemble, and file high-volume immigration filings using established templates, processes, and the proprietary case management system.
Scan and file complex immigration petitions and supporting documentation.
Maintain accurate and complete case records and ensure data integrity and responsiveness to client and attorney requests.
Use reports and dashboards to prioritize high volumes of work and meet deadlines.
Conduct or support initial case assessments and gather forms, supporting evidence, and biographical information from clients.
Draft immigration forms and supporting letters for employment-based NIV, IV, and PERM petitions.
Coordinate with USCIS, DOL, DOS, and other government agencies to track case status, respond to RFEs, and monitor deadlines.
Build knowledge across immigration case types and develop expertise in procedural requirements, filing protocols, and client service standards.
Ensure compliance and help update internal team procedures in response to changes in immigration law and policy.
Participate in internal training programs and contribute to process improvement initiatives.
Escalate operational issues promptly to legal team leadership.