Senior Immigration Consultant

BAL•Richardson, TX

About The Position

The Senior Immigration Consultant is an experienced legal delivery professional responsible for casework, daily client support, and operational coordination across small to mid-sized immigration programs. Reporting to an Associate or Senior Associate, the role combines high-volume case production with responsibility for program stability, client relationship management, and peer support. The Senior Consultant serves as a tactical liaison between clients, HR representatives, and internal legal teams. They manage client trackers, review reports, identify recurring issues that could affect program timelines or stability, and recommend improvements to established workflows. They use judgment to identify exceptions and proactively escalate issues. The role also involves onboarding and training team members and supporting program monitoring through reporting, quality control, and issue identification. Alongside case preparation, the Senior Consultant conducts initial assessments, gathers documentation, drafts forms and support letters, coordinates with government agencies, and maintains accurate, compliant case records. They keep current on immigration processes, contribute to process improvements, and help ensure consistent service delivery across assigned programs. Time is allocated primarily to case preparation and client engagement (75%), operational coordination, reporting, and program management (20%), and team support, mentorship, and quality review (5%).

Requirements

Bachelor’s degree, or 5–7 years of business immigration experience, or a combination of education and experience demonstrating readiness for the role.
Ability to produce accurate, compliant, and timely casework across complex, high-volume immigration filings.
Ability to support client-specific program processes and align legal delivery teams.
Ability to provide real-time feedback, guidance, and workflow support to Immigration Consultant team members.
Ability to recognize recurring problems and proactively communicate potential solutions to attorneys and legal support leadership.
Advanced knowledge of primary product areas including H-1B, TN, L-1, I-140, AOS, PERM, and complex RFEs; foundational paralegal knowledge of NIWs, O-1s, and other lower-volume case types.
Clear, professional, and timely communication with clients and HR partners.
Ability to prioritize competing deadlines using reporting tools and dashboards.
Ability to collaborate across teams to support consistent program delivery and case outcomes.
Ability to apply discretion and sound judgment when handling exceptions and identifying when to escalate.
Ability to follow established workflows and support continuous improvement efforts.
Ability to perform the essential duties satisfactorily.

Responsibilities

Support daily operations for small to mid-sized immigration programs and ensure consistent delivery aligned with client expectations.
Serve as a tactical liaison between clients, HR representatives, and internal teams, providing updates on case progress, timelines, reporting, and coordination needs.
Support the development and creation of program protocols and support training rollouts.
Respond professionally and urgently to escalations and recurring client concerns.
Facilitate onboarding and ongoing training for Immigration Consultant team members on workflows, delivery standards, and system updates.
Manage standard workflows autonomously, use judgment to identify exceptions, and escalate them as appropriate.
Anticipate potential issues and support proactive resolution to maintain program stability.
Maintain structure, visibility, and responsiveness across program touchpoints.
Support reporting needs for small to mid-sized immigration programs in collaboration with attorneys.
Serve as the primary point of contact for routine client communications and respond to inquiries and updates in a timely, professional manner.
Manage high-volume immigration case production, including initiating, assessing, preparing, assembling, and filing cases using established templates and proprietary tools.
Perform administrative duties, including scanning, filing, and document management for complex immigration petitions.
Maintain accurate and complete case records and ensure data integrity and responsiveness to client and attorney requests.
Use reports and dashboards to prioritize high volumes of work and meet deadlines.
Conduct and support case assessments and gather required client documentation, including forms, supporting evidence, and biographical information.
Draft immigration forms and support letters for case types including H-1B, TN, L-1, I-140, AOS, PERM, and complex writing projects.
Coordinate with government agencies such as USCIS, DOL, and DOS to track case status, respond to RFEs, and monitor deadlines.
Ensure compliance and update internal procedures as needed following changes to immigration law and policy.
Participate in internal training programs and contribute to process-improvement initiatives that enhance team efficiency and service quality.