Immigration Consultant (Experienced)

Who we are: BAL•Richardson, TX

About The Position

The Immigration Consultant is an early-to-mid-career legal delivery professional who supports high-volume immigration casework and provides day-to-day client service. Reporting to an Associate or Senior Associate, the role focuses on case production, routine client communication, and building procedural expertise across a wide range of immigration processes. The Consultant is a primary contact for standard client inquiries, manages immigration filings through their full lifecycle using established workflows, and performs administrative tasks to support accurate, compliant, and timely case progression. The role involves organizing large volumes of work using reports and dashboards; conducting initial assessments; gathering client information; drafting forms and supporting letters; and coordinating with government agencies regarding case updates, Requests for Evidence, and deadlines. The Consultant develops foundational paralegal knowledge across immigration case types, stays informed about immigration law and policy changes, and participates in training and process improvements. Approximately 90% of time is allocated to casework and client engagement, with 10% for ongoing learning and development. Success is measured by accuracy, compliance, professional communication, workflow management, and learning agility.

Requirements

Bachelor’s degree; or 0–5 years of business immigration experience; or a combination of education and experience demonstrating readiness for the role.
Attention to detail in preparing accurate, compliant immigration forms, letters, and case documentation.
Ability to respond promptly and professionally to routine client inquiries and requests for information.
Organization and time-management skills to prioritize high-volume workloads and meet deadlines.
Ability to learn new processes, systems, and immigration requirements quickly and apply them to casework.
Technical proficiency with case management systems and document-handling tools.
Ability to maintain complete, well-organized case records and strong data integrity.
Problem-solving skills to conduct basic case assessments and escalate issues or anomalies appropriately.
Ability to collaborate reliably with attorneys and colleagues.
Professionalism, discretion when handling sensitive information, and a service-focused demeanor.
Ability to follow established workflows, templates, and filing protocols consistently.

Responsibilities

Serve as the primary point of contact for routine client communications, providing timely and professional responses to inquiries and updates.
Initiate, assess, prepare, assemble, and file high-volume immigration filings using established templates, processes, and the proprietary case management system.
Scan and file complex immigration petitions and supporting documentation.
Maintain accurate and complete case records and ensure data integrity and responsiveness to client and attorney requests.
Use reports and dashboards to prioritize a high volume of work and meet deadlines.
Conduct or support initial case assessments and gather required client forms, supporting evidence, and biographical information.
Draft immigration forms and supporting letters for case types including employment-based NIV, IV, and PERM petitions.
Coordinate with government agencies, including USCIS, DOL, and DOS, to track case status, respond to RFEs, and monitor deadlines.
Build foundational knowledge across immigration case types and develop mastery of procedural requirements, filing protocols, and client service standards.
Ensure compliance and help update internal team procedures in response to changes in immigration law and policy.
Participate in internal training programs and contribute to process improvement initiatives.
Escalate operational issues promptly to legal team leadership.