Senior Immigration Consultant

Who we are: BAL•Richardson, TX

About The Position

The Senior Immigration Consultant is an experienced legal delivery professional responsible for casework, daily client support, and operational coordination across small to mid-sized immigration programs. Reporting to an Associate or Senior Associate, this role combines high-volume case production with responsibility for program stability, client relationship management, and peer support. The Senior Consultant serves as a tactical liaison among clients, HR representatives, and internal legal teams, maintaining client trackers, reviewing reports, and identifying recurring issues that could affect program timelines or stability. The role requires autonomy in managing established workflows, judgment in identifying exceptions, and proactive escalation of issues. It includes facilitating onboarding and ongoing training for Immigration Consultant team members and supporting program monitoring through reporting, quality control, and issue identification. Casework includes conducting initial assessments, gathering documentation, drafting forms and support letters, coordinating with government agencies, and maintaining accurate, compliant case records. The Senior Consultant keeps current on immigration processes and contributes to process improvements and consistent service delivery. Time is allocated primarily to case preparation and client engagement (75%), operational coordination, reporting, and program management (20%), and team support, mentorship, and quality review (5%). Success is demonstrated through accurate casework, proactive program coordination, strong client communication, effective workflow management, and mentoring team members. BAL describes itself as a collaborative immigration practice committed to employee growth, development, and service to clients and communities. The position offers competitive pay, a discretionary annual bonus, and a supportive, team-oriented culture.

Requirements

Bachelor’s degree, or 5–7 years of business immigration experience, or a combination of education and experience demonstrating readiness for the role.
Demonstrated proficiency in the required skills, responsibilities, and subject matter areas; relevant business immigration experience may substitute for a degree.
Ability to produce accurate, compliant, and timely casework across complex, high-volume immigration filings.
Ability to support client-specific program processes and coordinate across legal delivery teams.
Ability to recognize recurring problems and proactively communicate potential solutions to attorneys and legal support leadership.
Advanced knowledge of H-1B, TN, L-1, I-140, AOS, PERM, and complex RFEs; foundational paralegal knowledge of NIWs, O-1s, and other lower-volume case types.
Clear, professional, and timely communication with clients and HR partners.
Ability to prioritize competing deadlines using reporting tools and dashboards.
Ability to collaborate across teams to support consistent program delivery and case outcomes.
Professional judgment and discretion in handling exceptions and identifying when to escalate.
Ability to follow established workflows and support continuous improvement efforts.

Responsibilities

Support daily operations for small to mid-sized immigration programs and ensure delivery aligns with client expectations.
Serve as a tactical liaison among clients, HR representatives, and internal teams, providing updates on case progress, timelines, reporting, and coordination needs.
Support the development and creation of program protocols and the rollout of training.
Respond professionally and urgently to escalations and recurring client concerns.
Facilitate onboarding and ongoing training for Immigration Consultant team members on workflows, delivery standards, and system updates.
Manage standard workflows autonomously, identify exceptions, and escalate them appropriately.
Anticipate potential issues and support proactive resolution to maintain program stability.
Maintain structure, visibility, and responsiveness across program touchpoints.
Support reporting needs for small to mid-sized immigration programs in collaboration with attorneys.
Serve as the primary point of contact for routine client communications and respond to inquiries and updates in a timely, professional manner.
Initiate, assess, prepare, assemble, and file high-volume immigration filings using established templates and proprietary tools.
Perform administrative duties, including scanning, filing, and document management for complex immigration petitions.
Maintain accurate and complete case records, data integrity, and responsiveness to client and attorney requests.
Use reports and dashboards to prioritize work and meet deadlines.
Conduct and support case assessments and gather client documentation, including forms, supporting evidence, and biographical information.
Draft immigration forms and support letters for case types including H-1B, TN, L-1, I-140, AOS, PERM, and complex writing projects.
Coordinate with government agencies such as USCIS, DOL, and DOS to track case status, respond to RFEs, and monitor deadlines.
Ensure compliance and update internal procedures following changes to immigration law and policy.
Participate in internal training and process improvement initiatives to enhance team efficiency and service quality.
Provide real-time feedback, guidance, and workflow support to Immigration Consultant team members.