Immigration Consultant (Experienced)

Who we are: BAL•Chicago, IL

About The Position

The Immigration Consultant is an early-to-mid-career legal delivery professional who supports high-volume immigration casework and provides day-to-day client service. Reporting to an Associate or Senior Associate, the Consultant serves as a primary contact for routine client inquiries, manages the lifecycle of immigration filings using established workflows, and performs administrative work to ensure accuracy, compliance, and timely case progression. The role includes supporting initial assessments, gathering client information, drafting forms and supporting letters, and coordinating with government agencies about case updates, Requests for Evidence (RFEs), and deadlines. The Consultant develops procedural expertise across immigration case types, keeps current with changes to immigration law and policy, and participates in training and process improvements. Time is allocated primarily to casework and client engagement (90%), with 10% for ongoing learning and development as required. Success is measured by accuracy, compliance, professional communication, workflow management, and learning agility. BAL describes its work as demanding in volume and pace, while emphasizing collaboration, service, employee growth, and a team-oriented culture. The company offers competitive pay, a discretionary annual bonus, and an employee benefits package.

Requirements

Bachelor’s degree; OR 0–5 years of business immigration experience; OR a combination of education and experience demonstrating readiness for the role. A bachelor’s degree with no prior experience or relevant business immigration experience in lieu of a degree is acceptable.
Attention to detail in producing accurate, compliant forms, letters, and case documentation.
Ability to communicate promptly and professionally with clients about routine inquiries and information requests.
Strong organization and time-management skills to prioritize high-volume workloads and meet deadlines.
Ability to learn and apply new processes, systems, and immigration requirements quickly.
Technical proficiency with case management systems and document-handling tools.
Ability to maintain complete, organized case records and strong data integrity.
Problem-solving skills to conduct basic case assessments and appropriately escalate issues or anomalies.
Ability to collaborate reliably with attorneys and colleagues.
Professionalism, discretion in handling sensitive information, and a service-focused demeanor.
Ability to consistently follow established workflows, templates, and filing protocols.

Responsibilities

Serve as the primary point of contact for routine client communications and respond to inquiries and updates promptly and professionally.
Initiate, assess, prepare, assemble, and file high-volume immigration filings using established templates, processes, and the proprietary case management system.
Scan and file complex immigration petitions and supporting documentation.
Maintain accurate and complete case records, data integrity, and responsiveness to client and attorney requests.
Use reports and dashboards to prioritize work and meet deadlines.
Conduct or support initial case assessments and gather forms, supporting evidence, and biographical information from clients.
Draft immigration forms and supporting letters for employment-based NIV, IV, and PERM petitions.
Coordinate with USCIS, DOL, DOS, and other government agencies to track case status, respond to RFEs, and monitor deadlines.
Build foundational knowledge across immigration case types and develop mastery of procedural requirements, filing protocols, and client service standards.
Ensure compliance and help update internal team procedures in response to changes in immigration law and policy.
Participate in internal training and contribute to process-improvement initiatives.
Promptly escalate operational issues to legal team leadership.