Senior Immigration Consultant

CIBT•Houston, TX

1d•$38 - $43

About The Position

The Senior Consultant, U.S. Immigration supports the delivery and management of U.S. immigration cases for corporate clients and their employees. The role manages cases throughout the immigration lifecycle, coordinates with attorneys and internal stakeholders, and ensures cases progress accurately, efficiently, and in line with client expectations and agreed service standards. As a senior individual contributor, the position provides guidance to Consultants and junior colleagues on complex matters, identifies potential risks, and supports consistent quality across U.S. immigration casework. It does not carry formal people-management responsibility unless separately assigned. The role manages a portfolio of U.S. business immigration cases from initiation through completion; coordinates the collection and review of information and supporting documentation; prepares forms, case materials, supporting documents, and correspondence for attorney review as applicable; monitors case progress and deadlines; and maintains accurate case records. It serves as a primary point of contact for assigned cases, communicates requirements and updates to corporate clients and foreign national employees, follows up to keep cases moving, and manages or escalates sensitive, complex, or urgent matters. The Senior Consultant ensures casework meets quality standards and follows client protocols, internal procedures, quality-control requirements, and confidentiality obligations. The position supports file reviews, audits, and remediation, identifies process-improvement opportunities, helps onboard and train colleagues, and shares knowledge and U.S. immigration updates. It also manages workload against deadlines and service levels, works within agreed service scope, escalates out-of-scope activities, and supports accurate billing by ensuring case activities and applicable fees are captured. CIBT is a global provider of immigration and visa services operating in 25 countries, with more than 30 years of experience. Its services are delivered through Newland Chase, specializing in corporate global immigration strategy and advisory services, and CIBTvisas, providing business and travel visa services for corporate and individual clients.

Requirements

Bachelor's degree or equivalent relevant professional experience.
Strong experience supporting U.S. business immigration cases in a corporate immigration environment.
Ability to independently manage a high-volume U.S. immigration caseload.
Strong understanding of U.S. immigration case processes and documentation requirements.
Experience working with corporate clients and foreign national employees.
Experience coordinating case preparation with U.S. immigration attorneys.
Excellent written and verbal communication skills.
Strong organizational skills and ability to manage multiple deadlines and changing priorities.
Strong attention to detail, sound judgment, and commitment to quality.
Ability to identify potential risks and escalate them appropriately.
Demonstrated ability to support and mentor less experienced team members.
Professionalism, discretion, integrity, and ability to maintain confidentiality.

Nice To Haves

Experience supporting multinational corporate immigration programs.
Experience using immigration case management systems and related technology.
Experience contributing to quality assurance, audit, training, or process-improvement initiatives.

Responsibilities

Manage a portfolio of U.S. business immigration cases from initiation through completion.
Coordinate collection and review of information and supporting documentation required for case preparation.
Prepare immigration forms, supporting documentation, case materials, and related correspondence for attorney review, as applicable.
Monitor case progress, filing deadlines, status expiration dates, and outstanding documentation.
Provide timely and accurate case updates to corporate clients and foreign national employees.
Support complex, sensitive, or time-critical U.S. immigration matters and escalate potential risks appropriately.
Coordinate with U.S. immigration attorneys regarding case strategy, documentation, review, and filing.
Maintain complete and accurate case records in the applicable case management system.
Serve as a primary point of contact for assigned U.S. immigration cases and respond professionally and accurately to client and employee inquiries within expected response times.
Communicate documentation requirements, next steps, anticipated case progression, and outstanding actions; proactively follow up to keep cases moving.
Manage expectations and escalate sensitive, complex, or urgent matters appropriately while delivering service in accordance with agreed service levels.
Ensure casework is complete, accurate, and prepared to required quality standards; identify inconsistencies, missing information, or potential risks before attorney review.
Follow client protocols, internal procedures, quality-control requirements, and confidentiality obligations.
Support file reviews, audits, and remediation activities, and maintain correspondence and case documentation in client files.
Identify opportunities to improve U.S. case processes, templates, and workflows.
Provide day-to-day guidance to Consultants and junior team members, assist with complex case scenarios, support onboarding and training, and share knowledge, best practices, and relevant U.S. immigration updates.
Help maintain consistency and quality across case preparation and serve as an escalation resource before issues require management involvement.
Manage workload to meet case deadlines and agreed client service levels; ensure work remains within the agreed scope and escalate potential out-of-scope activities before undertaking additional work.
Support accurate and timely billing by ensuring case activities and applicable fees are captured.
Contribute to improvements in efficiency, quality, and consistency across U.S. case delivery.