Immigration Consultant (Experienced)

BAL•Santa Clara, CA

5d•$59,100 - $74,325

About The Position

The Immigration Consultant is an early-to-mid-career legal delivery professional who supports high-volume immigration casework and provides day-to-day client service. Reporting to an Associate or Senior Associate, the role focuses on case production, routine client communication, and developing procedural expertise across immigration processes. The Consultant is a primary contact for routine client inquiries, manages the lifecycle of immigration filings using established workflows, and performs administrative work that supports accuracy, compliance, and timely case progression. The role includes supporting initial case assessments, gathering client information and documents, drafting forms and supporting letters, and coordinating with government agencies on case updates, Requests for Evidence, and deadlines. The Consultant builds foundational paralegal knowledge across immigration case types, stays informed about immigration law and policy changes, and participates in training and process improvements. Approximately 90% of time is allocated to casework and client engagement, with 10% for ongoing learning and development. Success is measured through accuracy, compliance, professional communication, workflow management, and learning agility.

Requirements

Bachelor’s degree, or 0–5 years of business immigration experience, or a combination of education and experience demonstrating readiness for the role.
Attention to detail in producing accurate, compliant immigration forms, letters, and case documentation.
Ability to respond promptly and professionally to routine client inquiries and information requests.
Organization and time-management skills to prioritize high-volume workloads and meet deadlines.
Ability to quickly learn and apply new processes, systems, and immigration requirements.
Technical proficiency with case management systems and document-handling tools.
Ability to maintain organized case records and strong data integrity.
Ability to conduct basic case assessments and appropriately escalate issues or anomalies.
Ability to collaborate reliably with attorneys and colleagues.
Professionalism and discretion in handling sensitive information.
Ability to follow established workflows, templates, and filing protocols.

Responsibilities

Serve as the primary point of contact for routine client communications and respond to inquiries and updates promptly and professionally.
Initiate, assess, prepare, assemble, and file high-volume immigration filings using established templates, processes, and the proprietary case management system.
Scan and file complex immigration petitions and supporting documentation.
Maintain accurate and complete case records and data integrity, and respond to client and attorney requests.
Use reports and dashboards to prioritize high volumes of work and meet deadlines.
Conduct or support initial case assessments and gather client forms, supporting evidence, and biographical information.
Draft immigration forms and supporting letters for employment-based NIV, IV, and PERM petitions.
Coordinate with government agencies, including USCIS, DOL, and DOS, to track case status, respond to RFEs, and monitor deadlines.
Develop knowledge of immigration case types, procedural requirements, filing protocols, and client service standards.
Ensure compliance and help update internal team procedures in response to immigration law and policy changes.
Participate in internal training and process improvement initiatives.
Promptly escalate operational issues to legal team leadership.