Service Delivery (HRSD) Advisory & Employee Experience

Stridepath Consulting•Jacksonville Beach, FL

About The Position

The Senior HR Advisor at Stridepath is a trusted partner to CHROs and HR Operations and HR Technology leaders, helping them assess current HR service delivery, define target experiences, and build roadmaps that align people, processes, technology, and AI. The role spans ServiceNow HRSD Advisory, EmployeeWorks AI Advisory, and Innovation Services, combining strategic guidance, customer relationships, and ServiceNow expertise. The advisor leads HRSD assessments and recommendations, helps shape service delivery models and employee journeys, and guides customers on the roles of core HCM platforms and ServiceNow HRSD. They also assess AI readiness, prioritize responsible AI use cases, advise on AI value and consumption, and guide adoption of AI-powered employee experiences. In innovation work, the advisor explores emerging ServiceNow and AI capabilities, facilitates design-thinking and experience-design sessions, and shapes proofs of concept and pilots. Across all service lines, the advisor contributes to RFPs and scoping, facilitates governance and continuous improvement, and defines success criteria and KPIs. The role aims to improve employee experience and HR efficiency, accelerate productivity, increase value from ServiceNow investments, simplify HR technology, support responsible AI adoption, strengthen data protection, improve data-informed decisions, and reduce delivery risk. Travel may be required up to 50% based on customer needs.

Requirements

Around 8 or more years of experience in HR operations, HR transformation, or HR technology, including meaningful hands-on experience with ServiceNow HRSD.
Experience guiding customers through HRSD implementations, optimization efforts, or advisory engagements.
Plan to acquire ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist - HR (CIS-HR) certifications during the first 180 days.
Familiarity with Employee Center Pro, Lifecycle Events, and Journeys.
Comfort building relationships with senior leaders and facilitating engaging workshops.
A curious, collaborative mindset and confidence sharing a candid point of view in a supportive way.
Willingness to travel as customer needs require, up to 50%.

Nice To Haves

Hands-on experience with, or a strong interest in, EmployeeWorks (formerly Moveworks), Now Assist, and agentic AI.
EmployeeWorks or ServiceNow AI certifications.
Experience in design thinking, experience design, or shaping proofs of concept.

Responsibilities

Lead current-state reviews and Review & Recommend engagements across HR service delivery processes and the ServiceNow HRSD experience, including workflows, knowledge, Employee Center Pro, lifecycle events, integrations, and governance.
Partner with HR leaders to shape service delivery models, including service tiers, case and topic structure, service levels, shared services, and intake channels.
Apply leading practices to employee moments such as onboarding, leave, and offboarding.
Advise on the roles of core HCM platforms and ServiceNow HRSD, and identify opportunities to simplify HR application landscapes.
Develop roadmaps and prioritized backlogs aligned with organizational priorities, major go-lives, and ServiceNow release cadences.
Define and guide AI-powered, conversational employee front doors with EmployeeWorks.
Assess AI readiness across data, knowledge, content, and governance, and help establish responsible AI practices, including human-in-the-loop controls.
Identify and prioritize AI use cases across HR, workplace, and enterprise services, balancing value, effort, and risk.
Advise on AI value and consumption, aligning AI spend and token consumption with business impact.
Guide organizational change management to support adoption of AI-powered experiences by employees and HR teams.
Explore emerging ServiceNow and AI capabilities, including agentic and autonomous workforce solutions, and advise customers on their potential organizational impact.
Facilitate design-thinking and experience-design sessions.
Shape proofs of concept and pilots so customers can test ideas and learn before scaling.
Collaborate with the innovation team to turn customer-work learnings into reusable frameworks, accelerators, and thought leadership.
Contribute expertise to RFP responses, discovery conversations, and scoping workshops, translating customer goals into scope and level-of-effort inputs.
Facilitate governance and continuous improvement conversations with customer leadership.
Define success criteria and KPIs, and share service-data insights to demonstrate value delivered.
Develop current-state assessments, recommendations, multi-year roadmaps, prioritized backlogs, AI readiness assessments, use-case frameworks, operating-model guidance, innovation outcomes, value frameworks, and scoping insights.