Senior Housing Programs Manager

Safe Place For Youth•Los Angeles, CA

3d•Onsite

About The Position

Safe Place for Youth (SPY), a service provider for youth experiencing or at risk of homelessness in West Los Angeles, is hiring a Senior Housing Programs Manager. As a member of the leadership team, this role oversees housing programs serving youth across multiple Los Angeles sites, including Meadow at Melrose and Nova Transitional Housing. The manager leads program operations, supervises housing-focused case management services, ensures grant and contract performance, and helps connect young people with safe housing, supportive services, and long-term stability through trauma-informed, youth-centered care. The position is based onsite in Los Angeles, California, and reports to the Deputy Chief of Programs. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., for 40 hours per week. This is an exempt, full-time driver position. Salary is $78,000 annually. SPY provides trauma-informed, low-barrier services that support young people in exiting homelessness and achieving stability. Its services include street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs. The organization values community collaboration and commitment to youth wellbeing. All SPY employees are mandated reporters and must report reasonable suspicion of child, elder, or dependent adult abuse or neglect. The posting states that workers in homeless services organizations must provide proof of COVID-19 vaccination and, if eligible, a booster; accommodation or exemption requests may be submitted to HR, but are not guaranteed. Driver-position applicants must provide a DMV driving record, valid driver’s license, and proof of insurance; offers are contingent on a satisfactory driving record. Driving is an essential job function for driver positions and cannot be reasonably accommodated. Staff have an introductory period of three months, which SPY may extend; employment is at will. SPY offers a competitive benefits package including comprehensive health coverage, a 403(b) with agency contribution, ample paid time off, and professional development opportunities tailored to individual career growth. SPY is an equal opportunity employer and considers qualified applicants with criminal histories consistently with the Los Angeles Fair Chance Initiative for Hiring.

Requirements

Bachelor’s or master’s degree in Social Work, Public Policy, Public Administration, or a related field, or equivalent professional experience; the posting describes the degree or equivalent experience as preferred.
At least 3 years of relevant experience with transition-age youth experiencing homelessness and/or housing instability.
At least 2 years of professional experience in evaluation and project management, advocacy and coalition building, and managing or supervising.
At least 1 year of residential service provision or leadership experience.
Experience using CiviCore and HMIS/CES.
Knowledge of best-practice models including Positive Youth Development, Authentic Youth Engagement, Motivational Interviewing, Trauma-Informed Care, Critical Time Intervention, and cultural humility.
Working knowledge of policies, systems, local programs affecting people experiencing homelessness, and related public funding sources, regulations, requirements, and procedures.
Ability to develop relationships, set a strategy, and execute; adaptability and calm under pressure.
Organized, collaborative team player and convener with management experience who works openly and cooperatively with individuals, groups, and organizations.
Supportive and ambitious leadership approach, with high standards for personal and team performance.
Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook), HMIS, and Google Drive.
Reliable transportation, valid California driver’s license, and proof of current insurance.
Provide a DMV driving record, valid driver’s license, and proof of insurance; a satisfactory driving record is required for a job offer.
Provide proof of COVID-19 vaccination and, if eligible, booster vaccination, as stated in the posting.
Include references in the application.

Responsibilities

Manage, administer, oversee, and support the daily operations and delivery of SPY housing programs.
Establish and maintain required policies and procedures, updating them annually.
Ensure program activities comply with relevant legislation and professional standards.
Assist with organizational development, programmatic grant proposals, and development and monitoring of program budgets.
Ensure compliance in personnel management, including scheduling, record keeping, time-activity reports, and staff and contractor performance evaluations.
Prepare monthly reports for agency leadership evaluating program achievements against goals and outcomes.
Conduct appropriate and comprehensive follow-up on incidents and issues involving youth, housing program staff, and volunteers.
Oversee collection and maintenance of client records in HMIS and CiviCore for statistical purposes, in accordance with SPY confidentiality and privacy policy.
Conduct community outreach and collaborative engagement to expand shelter and housing opportunities for transition-age youth (TAY).
Collaborate with Service Planning Area (SPA) partners to promote housing referrals and medical, mental health, and substance-use referral linkages; engage in resources and share best practices.
Promote SPY strategic initiatives to develop housing partnerships appropriate to the program portfolio.
Manage completion of move-ins for newly identified housing opportunities and oversee project implementation.
Identify legislative changes affecting SPY stakeholders, including federal, state, and local funding opportunities.
Promote current housing best practices for TAY within the Los Angeles region Continuum of Care.
Lead team performance management, including coaching and disciplinary processes, and ensure department goals and deadlines are met.
Provide trauma-informed, strengths-based supervision and professional development for supervisees.
Perform other duties as assigned in support of the organization’s mission.