Senior Housing Property Manager
About The Position
The Property Manager of Senior Housing provides strategic leadership and operational oversight for an affordable senior housing community. The role fosters a safe, welcoming, and affordable living environment where older adults can maintain independence while aging in place with dignity and respect. The manager develops partnerships with government agencies, healthcare providers, and community organizations to connect residents with essential services. The position also oversees staff, ensures regulatory compliance, protects confidential information, and promotes excellence, accountability, and compassionate service. The position is full-time, exempt, and on-site at The Ministry of Caring in Wilmington, Delaware. It is expected to become available in February 2027; applications and interviews are being conducted in advance. Salary is undisclosed.
Requirements
- High school diploma or equivalent.
- Current Low-Income Housing Tax Credit (LIHTC) certification.
- At least five years of management experience in affordable housing or affordable rental developments.
- Previous leadership experience in senior housing, senior living, or senior services.
- Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
- Excellent communication, leadership, organizational, and problem-solving skills.
- Ability to establish collaborative relationships with residents, families, staff, community partners, and external agencies.
- Willingness to consent to and ability to pass criminal background checks, fingerprinting, and drug screening.
- Ability and willingness to work days, evenings, overnight, weekends, and holidays.
- Ability to provide appropriate documents to complete the I-9 requirement.
- Ability to lift, carry, push, or pull up to 25 pounds occasionally; ascend and descend multiple flights of stairs; operate standard office equipment; and sit, stand, walk, bend, and reach for extended periods.
- Ability to respond promptly to resident needs and emergency situations.
Nice To Haves
- Bachelor’s degree in human services, social services, healthcare administration, business administration, public administration, or a related field; equivalent education and experience may be considered.
Responsibilities
- Develop and maintain partnerships with housing authorities, Social Security, Medicare, healthcare providers, and community service organizations.
- Connect residents with supportive services and resources that enhance health, safety, independence, and quality of life.
- Collect, record, and monitor rental payments; maintain payment records and follow procedures for delinquent accounts.
- Maintain waitlists for available units, with accurate records and timely communication with prospective tenants.
- Screen and evaluate tenant applications, determine eligibility, and approve qualified applicants in accordance with organizational policies and regulations.
- Coordinate and execute lease agreements and required move-in documentation.
- Conduct tenant orientations and explain lease requirements, program expectations, and property policies.
- Monitor tenant compliance with lease terms, community standards, and organizational policies; address violations and coordinate corrective actions.
- Serve as the primary point of contact for tenant concerns and facilitate appropriate resolutions.
- Prepare, review, and submit required reports, documentation, certifications, and contractual deliverables accurately and on time.
- Lead, supervise, coach, and manage the performance of assigned staff, administrative personnel, and volunteers.
- Ensure compliance with federal, state, local, and funding regulations governing affordable senior housing.
- Maintain knowledge of affordable housing programs, including Low-Income Housing Tax Credit requirements and other applicable funding sources.
- Maintain strict confidentiality of resident, employee, volunteer, and organizational information.
- Promote a safe, respectful, and inclusive residential environment and address resident concerns professionally and promptly.
- Interact with older adults, families, staff, volunteers, and community partners with patience, empathy, and respect.
- Assist with budgeting, occupancy management, quality improvement initiatives, and program planning as assigned.
- Perform other duties as assigned to support organizational goals and operational needs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
