Property Manager- Student Housing

The Scion Group•Savoy, IL

6d•$60,000 - $65,000•Onsite

About The Position

The Property Manager (referred to in the posting as the General Manager) is a dynamic business manager, community leader, and operational leader responsible for maintaining strong property operations, expenses, and revenue performance in a fast-paced student-living environment. The role requires customer-centered leadership, sound decision-making, business knowledge, and self-direction. The position is based at the assigned property and may require periodic travel. Daytime business hours are typical, with nontraditional hours during peak periods, emergencies, and inclement weather.

Requirements

Exceptional written and verbal communication skills.
Time-management skills.
Conflict-management skills.
Vendor-management skills.
Ability to maintain confidentiality.
Customer-centric mindset.
At least 3 years of experience managing living communities and a team of 3 or more.
Proficiency in property management systems; Entrata is preferred.
Eligibility to work in the United States; visa sponsorship is not available.

Nice To Haves

Experience with Entrata is preferred.

Responsibilities

Partner with Talent Acquisition and HR Operations to attract and hire team members through Greenhouse.
Collaborate with Learning & Development to train, develop, and lead team members, supporting effective property operations and career development.
Schedule appropriate property staffing, including after-hours on-call shifts, and serve as the primary responder.
Use data, conversations, and team-building to promote a positive employee experience and high morale.
Prepare for, respond to, and advise on community matters, including market conditions, physical condition, policies, procedures, and onsite emergencies, in collaboration with partner departments.
Engage the Legal department on vendor management, risk management, court appearances, and contract administration.
Conduct quarterly apartment inspections to assess damage and identify property improvements.
Maintain a safe and sanitary community for employees, residents, and guests, including curb appeal, facilities, common areas, and preventative maintenance.
Conduct monthly property walks and submit scorecard assessments in accordance with The Scion Standard.
Maintain and audit valid building and system permits to ensure compliance with codes and company standards.
Identify needed capital improvements and work with the Regional Manager and Facilities & Capital Department on project approval and execution.
Obtain vendor bids for projects and obtain approval for projects exceeding the property's budgeted threshold.
Plan and execute the annual turnover process with the Assistant General Manager and Facilities Supervisor, setting clear goals and deadlines for team members and vendors.
Work with Talent Acquisition to staff the property adequately for annual turnover deadlines.
Forecast and manage annual turnover financial performance to keep controllable expenses within budget.
Use Turnable to create, manage, and update the electronic turnover board and monitor progress against deadlines.
Conduct move-out inspections and vendor service walks to confirm units are ready for resident move-in dates.
Provide hands-on support for turnover tasks, which may include moving furniture and appliances, assisting with facilities punch work, organizing resident trash, and cleaning units.
Work with partner departments on property financial matters, including annual and capital budgets, expenditures, invoice entry, payroll, inventory, collections, forecasting, revenue targets, credit card reconciliation, variance reporting, vendor service agreements, and month-end processes.
Seek opportunities to increase revenue or reduce expenses to improve Net Operating Income.
Implement and maintain the customer experience philosophy, including brand integrity, reputation management, resident events, work order management, turnover, and hiring and developing customer-focused staff.
Monitor customer feedback through internal surveys and reputation platforms, and develop action plans to improve the resident experience promptly.
Achieve the property's assigned Key Performance Indicators.
Support the Assistant General Manager with escalated resident concerns and help de-escalate situations as needed.
Achieve revenue targets, including market rates, gain to lease, concessions, and leasing velocity.