Community Manager - Student Housing

University Partners•Louisville, KY

1d•Onsite

About The Position

The Community Manager is responsible for the operations and management of the company’s student housing property in Louisville, Kentucky, which represents a major company investment. The role oversees property operations, budgets, occupancy and revenue, resident relations, marketing, leasing, maintenance, and staff. The Community Manager develops and monitors the property’s business and marketing plans, operating budget, and performance reports; works to achieve budgeted occupancy and rental rates and the highest possible net operating income; and coordinates approved spending and property improvements. The position supervises and develops property staff, including hiring, training, retention, performance evaluations, and delegation. It oversees leasing activity and data integrity, resident communications and retention, property upkeep, safety, and move-in and move-out planning. The Community Manager also handles resident concerns and emergencies, supports eviction processes when necessary, and ensures compliance with company safety policies and fair housing laws.

Requirements

Bachelor’s degree from a four-year college or university, one to two years of related experience, or an equivalent combination of education and experience.
Ability to read and interpret business publications, professional journals, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information effectively to groups.
Ability to calculate figures and amounts, perform basic algebra, and read and understand operating statements and budgets.
Ability to solve practical problems, manage conflicting priorities and distractions, interpret written and oral instructions, and keep the community running smoothly.
Ability to interact with residents empathetically and professionally, with a good understanding of customer service concepts.
Composure and ability to function during crisis or emergency situations.
Computer literacy and knowledge of Microsoft Word, Excel, and Entrata.
Professional demeanor; even-tempered, flexible, patient, open-minded, organized, and detail-oriented; firm, fair, and consistent.
Teamwork, listening, communication, time management, negotiation, and customer service skills; ability to lead and manage others.
Ability to work weekends when needed and overtime as the job requires.
Ability to maintain confidentiality, follow supervisor directions and posted work rules and procedures, interact well with others, and accept constructive criticism.

Responsibilities

Prepare and implement an annual business and marketing plan, including occupancy goals.
Project expenses and obtain approval before exceeding budgeted amounts.
Maintain budgeted occupancy levels and rental rates; pursue the highest possible net operating income through cost control and revenue maximization.
Prepare and monitor the operating budget and report monthly on property status, including variances and occupancy.
Collect rents and delinquent rents, and file for evictions when necessary.
Oversee property accounting functions, including resident invoicing and refund-check requests.
Conduct regular staff training and weekly staff meetings.
Arrange approved property alterations, maintenance, upkeep, and reconditioning.
Supervise building and grounds maintenance to maintain the community’s standards.
Hire, train, and retain leasing, maintenance, groundskeeping, onsite management, and security personnel as required.
Evaluate subordinate associates’ performance and work with Human Resources on associate welfare, benefits, and disciplinary matters.
Arrange and approve purchasing for property supplies, services, and goods; coordinate major repair specifications and contracts with the Regional Manager and Regional Maintenance Supervisor.
Address resident issues, including roommate or neighbor disputes, renewal terms, and maintenance repairs.
Develop and implement resident retention, marketing, and advertising programs.
Respond to after-hours or emergency calls as necessary.
Monitor community events, resident and guarantor communications, social media, and community appearance to maintain the integrity of the community and its employees.
Approve leasing activity and ensure leasing staff complete required documents correctly.
Perform Assistant Manager, Account Manager, and Leasing Consultant duties as needed.
Assist with resident evictions in compliance with court orders and attorney directions.
Promote a positive staff environment and a quality living experience for residents.
Understand, comply with, and enforce company safety policies and fair housing laws.
Recommend capital improvements and manage approved work through completion.
Maintain market knowledge and competitor relationships, and complete a monthly market survey.
Organize and implement plans for community move-ins and move-outs throughout the year, including summer turnover.
Delegate Entrata data entry for traffic leads, follow-up, work orders, leasing applications, and resident data, and ensure data integrity.