Housing Specialist, Special Programs

Inlivian • Charlotte, NC

3d • Onsite

About The Position

The Housing Specialist, Special Programs performs duties related to the admission and occupancy of low- and extremely low-income families in targeted special programs, including VASH, FUP, DHAP, and FSS. The role follows the Agency’s Housing Choice Voucher Administrative Plan and procedures, HUD requirements, and applicable federal, local, and other laws and policies. The specialist helps participants and applicants navigate eligibility, recertification, rent calculation, and housing processes while maintaining accurate records and protecting confidential information.

The employee performs routine, generally repetitive tasks under the direction of the HCVP Recertification’s Manager and Lead Housing Specialist. Work is reviewed frequently for accuracy, policy compliance, and achievement of objectives. The position has no supervisory duties. The work primarily takes place in an office environment and may involve home visits for elderly and disabled clients as appropriate.

Requirements

• High school diploma or GED, plus relevant experience or an equivalent combination of education and experience sufficient to fulfill essential position functions.
• The posting lists a minimum of one year of relevant experience and also specifies two to three years of experience in housing or social services.
• Must serve as a Housing Specialist for two years.
• Obtain the required Housing Choice Voucher Specialist, Occupancy Specialist, Rent Calculation, Enterprise Income Verification System (EIV), and Fair Housing certifications within 18 months of employment or another authorized period.
• Ability to learn applicable federal, state, and local laws, regulations, and Agency policies and procedures.
• Working knowledge of interviewing techniques and record maintenance.
• Ability to interact tactfully and courteously with the public and communicate with people from diverse backgrounds and abilities.
• Ability to understand and follow moderately complex written and oral instructions.
• Ability to make routine decisions under established rules and explain the re-examination process objectively and impartially.
• Working knowledge of the Agency computer system and applicable software.
• Basic math knowledge sufficient to perform job duties.
• Ability to prepare clear, concise reports and recommendations within the scope of responsibility.
• Ability to use basic office equipment, including a telephone, fax, copier, and computer.
• Clear verbal and written communication skills.
• Ability to maintain effective working relationships with colleagues and handle situations with tact and diplomacy.
• Valid North Carolina or South Carolina driver’s license.
• Ability to maintain confidentiality, punctuality, and scheduled attendance; participate regularly in continuous improvement and education.
• Ability to meet the listed physical requirements, with reasonable accommodation available upon request.

Nice To Haves

• Experience in housing or social services is preferred.

Responsibilities

• Answer questions about application and re-examination policies and processes, or direct inquiries to appropriate staff.
• Assist with coordinating background checks and final eligibility verifications.
• Contact eligible applicants about available units in accordance with Agency policies and program requirements.
• Conduct home visits for elderly and disabled clients as appropriate.
• Serve as a contact for agencies involved in targeted special programs.
• Verify client data according to HUD regulations and the INLIVIAN Administrative Plan and Housing Occupancy Plan.
• Review lease documents for accuracy and completeness before authorized personnel execute leases.
• Assist with preparing HUD-50058 forms and notices of new rent changes accurately and on time.
• Collect and review interim, transfer, and recertification information, and coordinate its evaluation, verification, and rent calculation.
• Explain rent calculations and assist tenants with recertification materials.
• Assist in preparing and sending notices of rent adjustments in accordance with HUD regulations.
• Conduct tenant re-examinations as assigned using required verification methods and applicable HUD and Agency procedures.
• Assist with investigating and resolving income discrepancies.
• Enter move-in and move-out data into the system as needed.
• Process and maintain leasing and occupancy files and correspondence accurately and on time.
• Review applicant and resident files and verification forms, and enter data into the computer accurately and promptly.
• Compile statistical data and prepare reports related to recertifications, applicant files, occupancy, and residents as appropriate.
• Protect the privacy and security of confidential materials.
• Use and safeguard Agency materials, supplies, resources, and other assets responsibly and ethically.
• Perform other duties as assigned.

Benefits

• Opportunity to earn industry certifications in Housing Choice Voucher, EIV, rent calculation, and Fair Housing.
• Meaningful work that directly impacts families in the community.
• Collaborative, mission-driven team environment.
• Career growth in the affordable housing field.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED