Senior Housing Programs Manager

SAFE PLACE FOR YOUTH•Los Angeles, CA

5d•Onsite

About The Position

The Senior Housing Programs Manager is a member of Safe Place for Youth’s leadership team and oversees housing programs for youth experiencing homelessness across multiple sites in Los Angeles. The role leads program operations, supervises housing-focused case management services, ensures grant and contract performance, and connects young people with safe housing, supportive services, and long-term stability through trauma-informed, youth-centered care. The position reports to the Deputy Chief of Programs and is based on-site at Meadow at Melrose and Nova Transitional Housing in Los Angeles, California. It is a full-time, exempt position scheduled Monday through Friday, 9:00 a.m. to 5:30 p.m., for 40 hours per week. The role is a driver position. Safe Place for Youth (SPY) provides trauma-informed, low-barrier services to youth experiencing or at risk of homelessness in West Los Angeles. Its services include street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.

Requirements

At least 3 years of relevant experience with transition-age youth experiencing homelessness and/or housing instability.
At least 2 years of professional experience in evaluation and project management, advocacy and coalition building, and managing or supervising.
At least 1 year of residential service provision or leadership experience.
Experience using CiviCore and HMIS/CES.
Knowledge of best-practice models, including Positive Youth Development, Authentic Youth Engagement, Motivational Interviewing, Trauma-Informed Care, Critical Time Intervention, and cultural humility.
Working knowledge of policies, systems, and local programs affecting people experiencing homelessness, as well as related public funding sources, regulations, requirements, and procedures.
Ability to develop relationships, set strategy, and execute; adaptability and calm under pressure are required.
Ability to work openly and cooperatively with individuals, groups, and organizations, and to convene others effectively.
Management experience and the ability to set high standards for personal and team performance.
Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook), HMIS, and Google Drive.
Reliable transportation, a valid California driver’s license, and proof of current insurance.
For the driver position, applicants must provide a DMV driving record, a copy of a valid driver’s license, and proof of insurance; employment offers are contingent on a satisfactory driving record.
All employees are mandated reporters and must report reasonable suspicion of child, elder, or dependent adult abuse or neglect.
Workers in homeless services organizations must provide proof of COVID-19 vaccination and, if eligible, a booster; reasonable accommodation or exemption requests may be submitted to HR, but are not guaranteed.

Nice To Haves

A bachelor’s or master’s degree in Social Work, Public Policy, Public Administration, or a related field, or equivalent professional experience, is preferred.

Responsibilities

Manage, administer, oversee, and support the daily operations and delivery of SPY’s housing programs.
Establish and maintain required policies and procedures, updating them annually.
Ensure program activities comply with relevant legislation and professional standards.
Assist with organizational development, programmatic grant proposals, and the development and monitoring of program budgets.
Ensure compliance in program personnel management, including scheduling, recordkeeping, time-activity reports, and performance evaluations for staff and contractors.
Prepare monthly reports for agency leadership evaluating program achievements against goals and outcomes.
Conduct appropriate follow-up on incidents and issues involving youth, housing program staff, and volunteers.
Oversee collection and maintenance of client records in HMIS and CiviCore in accordance with SPY confidentiality and privacy policies.
Conduct community outreach and collaborative engagement to increase and expand shelter and housing opportunities for transition-age youth (TAY).
Collaborate with Service Planning Area partners to promote housing referrals and linkages to medical, mental health, and substance-use services, engage resources, and share best practices.
Promote SPY strategic initiatives to develop housing partnerships appropriate to the program portfolio.
Manage completion of move-ins for new housing opportunities and oversee project implementation.
Identify legislative changes affecting SPY stakeholders, particularly federal, state, and local funding opportunities, and promote current housing best practices for TAY within the Los Angeles Continuum of Care.
Lead performance management for team members, including coaching and disciplinary processes, and ensure department goals and deadlines are met.
Provide trauma-informed, strengths-based supervision and professional development for supervisees.
Perform other duties as assigned in support of the organization’s mission.