Senior Home Lending Advisor - Ann Arbor MI

JPMorgan Chase & Co. • Ann Arbor, MI

4d

About The Position

Join Chase Home Lending as a Senior Home Lending Advisor and use your knowledge of home lending products to serve as customers’ primary point of contact throughout the life of their loans. You will follow regulatory requirements while marketing and promoting Chase financial products and help clients pursue homeownership as part of a motivated team.

The role includes coaching and mentoring branch staff on products and services, collaborating with bankers and marketing teams, and building relationships with customers and assigned retail branches to promote mortgage originations. You will serve as an internal and external mortgage expert and provide consultative recommendations based on financial analysis, product knowledge, and customers’ needs, goals, and circumstances.

The position is subject to Dodd-Frank/Truth in Lending Act qualification requirements for Loan Originators and requires NMLS registration under the SAFE Act. Continued employment is contingent on meeting the applicable requirements, including successful registration and timely annual renewal and updates. The hiring process includes review of criminal conviction history, credit report, NMLS information, and other relevant information. A felony conviction within the last seven years disqualifies candidates from consideration.

Chase offers a competitive total rewards package, which may include base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation. Benefits are based on eligibility and include health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching. Additional compensation and benefits details are provided during the hiring process.

Requirements

• Bachelor’s degree or equivalent work experience in sales and/or real estate.
• At least 3 years of mortgage lending and proven sales experience in retail banking.
• Knowledge of the local real estate market.
• Excellent written and oral communication skills.
• Knowledge of FHA, VA, FNMA, and FHLMC guidelines.
• Meet Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements.
• Comply with SAFE Act requirements, including NMLS registration, annual renewal, and required updates.

Nice To Haves

• FHA/VA sales experience.
• Marketing, promoting, relationship-building, and consulting skills.
• Intermediate PC skills in a Windows environment.

Responsibilities

• Coach and mentor branch team members by providing training on products and services.
• Work with bankers, meet with their customers, and introduce new clients to bankers for additional products and services.
• Collaborate with the team to deliver an outstanding customer experience using marketing efforts such as direct mail, media advertisements, cross-sell efforts, relocation and statement programs, Chase.com, electronic newsletters, and outbound lead sourcing.
• Develop a strong partnership with assigned retail branches to promote mortgage loan originations in footprint territories, and function effectively within formal and dotted-line reporting relationships.
• Build a reputation as an internal and external mortgage expert and maintain good customer relationships.
• Use consultative skills to make recommendations based on financial analysis and expertise, product knowledge, and customers’ financial needs, goals, and circumstances.
• Adhere to regulatory requirements while marketing and promoting Chase financial products.
• Register or update registration with NMLS as required and complete required annual renewals and updates.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior