Senior HCM & Comp Analyst, HRScale

Insperity•Madison, WI

9d•$71,280 - $81,098

About The Position

This position delivers product implementation and support for Insperity Workday and its software-as-a-service products. The work spans client discussions, configuration, training, and project documentation. The analyst consults with clients about their human capital management systems, recommends implementation strategies and best practices, and configures and validates software to support HR, payroll, compensation, time tracking, absence, talent, recruiting, learning, benefits, security, and reporting workflows. The role also supports clients through onboarding and data conversion, provides administrative user training, facilitates status calls, and mentors HCM Analysts. Travel to designated client sites for training is required.

Requirements

Bachelor’s degree in Management Information Systems or a related field, or four years of related experience.
Five to seven years of experience in systems integration or enterprise-class HRMS product implementation.
Ability to interpret state, federal, and local tax rules for software configuration.
Demonstrated ability to work with high-touch, large, complex clients in a mid-market setting.
Strong interpersonal communication skills for working with peers, leadership, and customers.
Expertise in conducting customer-facing meetings.
Excellent written communication skills.
Ability to communicate technical and project information in a business context.
Track record of delivering quality, on-time business solutions to a diverse customer base.
In-depth human resources and payroll knowledge in a business setting.
Ability to multitask and complete complex tasks with minimal direction.
Expert-level knowledge of accounting fundamentals and payroll and human resources best practices.
In-depth knowledge of federal, state, and local tax setup and requirements.
Subject matter expertise in payroll and human resources reporting for business applications.
Strong customer relations, time management, and organizational skills.
In-depth understanding of cross-departmental systems integration, including time and attendance and benefits.

Nice To Haves

Workday certification.
Certified Payroll Professional (CPP) certification.

Responsibilities

Coordinate with Insperity’s internal project management team to complete assigned tasks and meet project deadlines.
Consult with customer decision makers about their current human capital management system configuration and needs.
Advise clients on appropriate implementation strategies and best practices.
Conduct discovery sessions and document functional system setup specifications using the Project Scope Document.
Configure, document, test, and validate software to support client HR, payroll, compensation, time tracking, absence, talent, recruiting, learning, benefits, security, and reporting workflows.
Provide administrative-level user training on the Workday platform.
Facilitate scheduled client status calls to identify issues and potential escalations and recommend best practices.
Maintain customer service standards that support customer satisfaction and retention.
Champion customers’ needs and help resolve open issues identified during data conversion and onboarding.
Build relationships within customer organizations to integrate project deliverables and meet business goals and metrics in project plans.
Stay current on products, industry trends, and customer training needs.
Manage client training materials.
Gather product and software feedback and recommend improvements to product and leadership teams.
Mentor and support HCM Analysts and serve as a subject matter expert on software functionality, training design, best practices, processes, and procedures.
Travel to designated client sites to provide training.