Senior HCM Time & Absence Analyst, HRScale

Insperity • Houston, AZ

7d • $71,280 - $81,098

About The Position

This position delivers product implementation and support activities for Insperity Workday and Insperity software as a service, including client discussions, training, and project documentation. The analyst consults with clients on their human capital management system configuration and needs, recommends implementation strategies and best practices, and conducts discovery to document system setup requirements. The role also performs advanced software configuration, documentation, testing, and validation to streamline client workflows and processes across HR, payroll, compensation, time tracking, absence, talent, recruiting, learning, benefits, security, and reporting.

The analyst coordinates with internal project management teams to meet deadlines; trains client administrators; leads client status calls; and champions resolution of data conversion and onboarding issues. The position builds relationships within client organizations, supports customer satisfaction and retention, keeps current on products and industry trends, maintains client training materials, and shares product feedback and improvement ideas with product and leadership teams. It also mentors and supports HCM Analysts as a subject matter expert and travels to designated client sites for training.

Requirements

• Bachelor’s degree in Management Information Systems or a related field, or four years of related experience.
• Five to seven years of experience in systems integration or enterprise-class HRMS product implementation.
• Ability to interpret state, federal, and local tax rules for software configuration.
• Demonstrated ability to work with high-touch, large, complex clients in a mid-market setting.
• Interpersonal communication skills for interfacing with peers, leadership, and customers.
• Expertise in conducting customer-facing meetings.
• Excellent written communication skills.
• Ability to communicate technical and project information in a business context.
• Track record of delivering quality, on-time business solutions to a diverse customer base.
• In-depth human resources and payroll knowledge in a business setting.
• Ability to multitask and manage complex tasks through completion with minimal direction.
• Expert-level accounting fundamentals and payroll and human resources best practices.
• In-depth knowledge and understanding of federal, state, and local tax setup and requirements.
• Subject matter expertise in payroll and human resources reporting for business applications.
• Strong customer relations, time management, and organizational skills.
• In-depth understanding of cross-departmental systems integration, including time and attendance and benefits.

Responsibilities

• Coordinate with Insperity’s internal project management team to complete assigned tasks and meet project deadlines.
• Consult with customers’ key decision makers about their current HCM system configuration and needs.
• Advise clients on appropriate implementation strategies and best practices.
• Conduct in-depth discovery sessions and document functional specifications for system setup using the Project Scope Document.
• Configure, document, test, and validate software to streamline client HR, payroll, compensation, time tracking, absence, talent, recruiting, learning, benefits, security, and reporting workflows.
• Provide administrative-level client training on the Workday platform as required.
• Lead scheduled client status update calls to identify issues and potential escalations and recommend best practices.
• Maintain customer service standards that support customer satisfaction and retention.
• Champion customer needs and pursue resolution of open issues identified during data conversion and onboarding.
• Develop relationships within customer organizations to integrate project deliverables and meet business goals and metrics in project plans.
• Stay current on products, industry trends, and customer training needs.
• Maintain client training materials.
• Gather product and software feedback and propose improvements to product and leadership teams.
• Mentor and support HCM Analysts and serve as a subject matter expert on software functionality, training design, best practices, processes, and procedures.
• Travel to designated client sites to provide training.

Benefits

• Generous paid time off.
• Medical, dental, and vision benefits.
• Health and wellness support.
• Paid volunteer hours.
• Continuous learning programs, mentorship opportunities, and ongoing training.
• Work flexibility is available for over 80% of Insperity jobs; no specific flexibility arrangement is stated for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior