Senior Enablement Specialist, HRScale

Insperity•Dallas, TX

13d

About The Position

The Senior Enablement Specialist supports the business by gathering and documenting functional business requirements, standard operating procedures, and process maps for end-to-end workflows. The role helps steer adoption by testing system functionality and developing and delivering training, communications, and change management. The Deployment & Enablement group provides metrics and analysis to identify trends and opportunities for improving organizational use of technology investments.

Requirements

Bachelor’s degree or equivalent work experience.
Four to eight years of related experience.
Workday or HCM product knowledge and experience.
Proficient knowledge of business processes for a targeted group of departments.
Proficient use of Microsoft Office programs and demonstrated ability to learn other application programs.
Strong customer service and collaboration skills in a team environment.
Strong relationship-building, empathy, and problem-solving skills.
Ability to communicate tactfully and effectively, verbally and in writing, and maintain effective work relationships.
Ability to determine and use appropriate methods for dealing with human behavior.
Ability to diffuse and manage escalated situations.
Ability to track and trend issues and escalate accordingly.
Detail-oriented, with the ability to multitask and prioritize.
Ability to work in a fast-paced and dynamic environment.
Proficient presentation and time management skills.
Learning mindset, strong learning agility, and desire to grow through knowledge building.
Interest in growing Workday knowledge and obtaining certifications.

Nice To Haves

Knowledge of the Professional Employer Organization (PEO) industry.

Responsibilities

Participate in business and functional requirements-gathering sessions with assigned departments.
Maintain excellent customer service standards to ensure high satisfaction.
Understand the goals and objectives of leveraging a unified HCM platform and digital applications.
Understand functional business requirements and process flows for assigned departments.
Create test flows and scripts for system integration testing and user acceptance testing.
Perform integration, migration, and user acceptance testing for system functionality and usability.
Collaborate effectively with team members and other departments.
Create and maintain training materials for the user community and new hires.
Create and maintain functional business requirements and process maps.
Facilitate training for end users within the digital ecosystem.
Build training plans that account for learning vehicles and styles across the user community.
Create and maintain standard operating procedures across the business within the digital footprint.
Translate technical release notes into functional communications for the user community.
Create and deliver organizational and business-unit-specific communication plans.
Create and deliver organizational communications aligned with Insperity’s brand guidelines.
Create digital learning paths for the organization.
Participate in process-mapping discussions and documentation with the business.
Build relationships with business leaders and digital champions regarding user experience.
Create responsive training needs plans.
Provide adoption metrics analysis to leadership.
Identify recommended actions based on adoption metrics.