Senior HCM & Comp Analyst, HRScale

Insperity•Dallas, TX

About The Position

This position delivers product implementation and support for Insperity Workday and Insperity software as a service. The role works with clients and internal project teams on implementation activities, from discovery and system configuration to testing, training, documentation, and ongoing issue resolution. It also serves as a subject matter expert and mentor to HCM Analysts, supporting software functionality, training design, best practices, and procedures. Travel to designated client sites is required for training.

Requirements

Bachelor’s degree in Management Information Systems or a related field, or four years of related experience.
Five to seven years of experience in systems integration or enterprise-class HRMS product implementation.
Ability to interpret state, federal, and local tax rules for software configuration.
Demonstrated ability to work with high-touch, large, complex clients in a mid-market setting.
Interpersonal communication skills for working with peers, leadership, and customers.
Expertise conducting customer-facing meetings.
Excellent written communication skills.
Ability to communicate technical and project information in a business context.
Demonstrated track record of delivering quality, on-time business solutions to a diverse customer base.
In-depth human resources and payroll knowledge in a business setting.
Ability to multitask and manage complex tasks through completion with minimal direction.
Expert-level accounting fundamentals and payroll and human resources best practices.
In-depth knowledge of tax setup and requirements at the federal, state, and local levels.
Subject matter expertise in payroll and human resources reporting for business applications.
Strong customer relations, time management, and organizational skills.
In-depth understanding of cross-departmental systems integration, including time and attendance and benefits.

Nice To Haves

Workday certification.
Certified Payroll Professional (CPP) certification.

Responsibilities

Coordinate with Insperity’s internal project management team to complete assigned tasks and meet project deadlines.
Consult with customer decision makers about their current human capital management system configuration and needs.
Advise clients on appropriate implementation strategies and best practices.
Conduct discovery sessions and document functional specifications for system setup in the Project Scope Document.
Configure, document, test, and validate software to streamline client workflows and processes across HR, payroll, compensation, time tracking, absence, talent, recruiting, learning, benefits, security, and reporting.
Provide administrative-level user training to clients on the Workday platform.
Facilitate scheduled client status update calls to identify issues and potential escalations and recommend best practices.
Maintain customer service standards to support client satisfaction and retention.
Champion client needs and pursue resolution of open issues identified during data conversion and onboarding.
Develop relationships within customer organizations to integrate project deliverables and meet business goals and metrics in project plans.
Keep current on new products, industry trends, and client training needs.
Manage client training materials.
Gather product and software feedback and propose improvements to product and leadership teams.
Mentor and support HCM Analysts and serve as a subject matter expert on software functionality, training design, best practices, processes, and procedures.
Travel to designated client sites to provide training.