Senior Guidewire Policy Center Scrum Master

American Family Insurance•Boston, MA

2d•$99,000 - $167,000•Hybrid

About The Position

This position facilitates agile events for assigned product and services delivery teams and develops meaningful metrics to drive continuous improvement and support forecasting and planning. The Scrum Master helps teams apply established frameworks and tools, become self-organized and cross-functional, and improve delivery maturity and predictability at a sustainable pace. The role supports collaboration, decision making, conflict resolution, and removal of impediments that interrupt service flow. The position partners on the product roadmap, supports effective product backlog management, and helps develop release strategies that maximize value. It coaches teams to minimize waste, navigate dependencies, and collaborate across teams, while increasing organizational awareness and adoption of agile principles and values. This is a hybrid position requiring at least 10 days per month at an office in Madison, Wisconsin, or Boston, Massachusetts. Candidates must live within 50 miles of the applicable office, or within 35 miles for Boston. Compensation is $99,000–$167,000, with pay varying by job level and geographic work location. Relocation support is offered to eligible candidates. The role is not approved for visa sponsorship.

Requirements

Experience supporting Guidewire PolicyCenter delivery, including Agile/Scrum practices, release coordination, system enhancements, dependency management, and collaboration with business and technical stakeholders.
Working knowledge of Guidewire PolicyCenter workflows, product configuration, integrations, and production support processes in an insurance technology environment.
Demonstrated experience providing customer-driven solutions, support, or service.
Solid knowledge and understanding of IT product delivery, including experience in a Scrum Master role or related experience.
Solid knowledge and understanding of Agile frameworks, principles, and values.
Solid knowledge and understanding of the Scrum framework and practices.
Solid knowledge and understanding of technology practices related to the software development lifecycle, IT shared services, QA, and/or DevOps.
Strong interpersonal and servant leadership skills.
Strong written and verbal communication skills.
Strong facilitation and organizational skills.
Demonstrated ability to remove impediments, resolve conflict, and motivate team members.
Solid knowledge and understanding of collaboration tools such as Jira and Confluence.
Must reside within 50 miles of the Madison office or within 35 miles of the Boston office.
Must be able to work at an applicable office location at least 10 days per month.

Nice To Haves

Basic knowledge and understanding of scaling frameworks such as LeSS and Scrum@Scale.

Responsibilities

Facilitate agile events for assigned product and services delivery teams.
Develop and provide meaningful metrics to drive continuous improvement and support forecasting and planning.
Ensure teams follow framework and tool best practices aligned with established standards.
Enable teams to become self-organized, cross-functional, and effective in environments new to agile delivery.
Coach teams toward greater maturity, predictable delivery, and a sustainable pace.
Facilitate team collaboration, decision making, and conflict resolution.
Help teams remove impediments and bottlenecks that interrupt the flow of services.
Partner on the product roadmap and provide techniques for building and managing the product backlog.
Help develop release strategies that maximize delivered value.
Coach teams to identify and minimize waste while maximizing value.
Navigate dependencies and complex delivery challenges through inter-team collaboration.
Increase organizational awareness and adoption of agile principles and values.